SARA business process domains
Although the TASR process flow is shared over all collaborating partners, each partner has its own data domains, perspecitves and specific sub-processes, which result in different view and tools along the processing flow:
- Travel agent perspective - The travel agent only has proprietary information on grouping of his customers. The case handling acts on behalf of the passengers, so they have the patient's perspective once the enter a specific case
- Passenger perspective - The passenger has to provide the request and required information for getting the approval for its requests.
- Operation center perspective - The OC recieves information and has to come to the point of approval or rejection of the request. Once this point is received it has to govern the assistance service delivery process and needs to instruct and monitor the partners finally delivering the assistance services
- Delivery partner perspective - The delivery partners receive information from the OC when to delivery which service. They can accept/reject and request or provide more information on service delivery from the OC.
You can read up this article on SARA data domains for further details.