Dev:Travel assistance service request - general handling process
The general handling process applies to each travel assistance service request and is identical in each business participants perspective:
Phases & States
| Current Phase | Status | ||
|---|---|---|---|
| Start-Status | Standard End-Status | Other End-Status | |
| Creation phase | Created | Voided | |
| General request answering phase | Created | Request archived | |
| Decision preparation phase | Created | Request confirmed | Request cancelled (by MOC), Request cancelled (by PAX), Request archieved |
| Service delivery phase | Request confirmed | Services delivered | Request cancelled (by MOC), Service delivery cancelled (by PAX) |
| Cancellation processing phase | Service delivery cancelled (by PAX) | Cancellation processed | Request archieved |
| Billing data acquisition phase | Services delivered or
Cancellation processed |
Request archived | |