Dev:Travel assistance service request - general handling process

The general handling process applies to each travel assistance service request and is identical in each business participants perspective:

Phases & States

Current Phase	Status
	Start-Status	Standard End-Status	Other End-Status
Creation phase		Created	Voided
General request answering phase	Created	Request archived
Decision preparation phase	Created	Request confirmed	Request cancelled (by MOC), Request cancelled (by PAX), Request archieved
Service delivery phase	Request confirmed	Services delivered	Request cancelled (by MOC), Service delivery cancelled (by PAX)
Cancellation processing phase	Service delivery cancelled (by PAX)	Cancellation processed	Request archieved
Billing data acquisition phase	Services delivered or Cancellation processed	Request archived

See also

• Dev:SARA.ProcessAutomationEngine