Dev:SARA.ProcessAutomationEngine

The automation engine is a rule based processor specifically made for the business domain of special assistance requests, which adhere to the travel assistance service request - general handling process.

This is a background service, which supports all processees of an operation center.

The engine has these main components:

• Travel Segment Service Item Claiming - It evaluates the SAR Requests it is requested by a Passenger Digital and indicates it to be the responsible MOC by
  • claiming service segments of the requested journey.
  • claiming the entire request, if no journey is present
• Internal Process Automation Engine - this service evaluates a specific ruleset and performs specific actions. The ruleset can be configured in the SARA Engine Ruleset Administration Tool.

The SARA Process Automation Engine as well has impact on PAX.Portal behaviour!

In general it holds rules, which lead to special assistance specific actions :

• Rule Check Triggers
• Rules
  • Processing rule matching criteria
  • Processing rule actions

Related articles

• SARA.Core (Special Assistance Request Management Suite)
• PAX.Portal