Dev:Travel assistance service request - general handling process
The general handling process applies to each travel assistance service request and is identical in each business participants perspective:
Phases & States
| Phase | Status | ||
|---|---|---|---|
| Start-Status | Standard End-Status | Other End-Status | |
| Creation phase | Created | Voided | |
| General request answering phase | Created | Archived | |
| Decision preparation phase | Created | Request confirmed | Request rejected (by MOC), Request cancelled (by PAX), Request archieved |
| Service delivery phase | Request confirmed | Services delivered | Request cancelled (by MOC), Service delivery aborted (by PAX), Request archieved |
| Cancellation phase | Service delivery aborted (by PAX) | Billing data acquisition phase | Request archieved |
| Billing data acquisition phase | Services delivered or
Service delivery aborted (by PAX) |
||