TASR - Operation center perspective

TASR available status flags

The operation center can create and file travel assistance service request. Also the passenger can delegate these tasks to travel partners. The main tool for performing these actions in the PAX.Portal,

Available actions

• Create & Activate - The passenger can prepare a TASR and wait or activate it immediately
• Void - A TASR which is not activated can be cancelled at any time
• Cancel - This either cancels immediately cancels a TASR or triggers the cancellation phase, depending if tickets have been issued.
• Perform medical approval process - TASRs which are marked as MEDA-Cases have to go medical approval process
• Grant/Reject processual approval - The operations team provided processual approval after checking the availability and possibility to deliver the requested services
• Provide financial approval information - Typically after adding ticket numbers with associated KK/HK-Status, the financial approval is granted.
• Override TASR phase status - Although the TASR phase state is typically controlled by the SARA.ProcessAutomationEngine, the users can override and manually change the status. This is essential in exceptional or rebooking scenarios.
• Proactively share information - This allows to share information and documents with the passenger or other external or internal parties
• Create Tasks to Passenger - when information is missing, the operation center can create tasks to the passenger to deliver this information
• Create Task to Delivery Partner - During the delivery phase, this allows the users to create service delivery tasks to delivery partners

Events

• New incoming TASR
• New incoming Cancellation Request
• New info available - if any new information on TASR cases are available:
  • if a approval status has changed
  • processing phase change has occured
  • communication from operation center is available
  • TASR information relevant to PAX was changed by other party
• Action required / Pending task - If any operation center in charge for a full or part of the TASR files a task to patient, this event will be triggered.

See also

• Travel assistance service request (TASR)
• Dev:Travel Segment Service Item Claiming