A travel assistance service requests holds these data domains, which are each handled differently due to the ownership and sensitivity of contained information:
| O=Owner, P=Processor, S=Shared
|
Ownership & Storage
|
Sensitivity
|
Details
|
|
|
Agent
|
PAX
|
OC
|
Del.P.
|
| Unstructured Communication
|
| PAX with OC
|
|
O
|
P
|
|
high
|
May contain sensitive information
|
| Agent with OC
|
|
O
|
P
|
|
high
|
Agent is acting on behalf of the PAX! May contain sensitive information
|
| Case structured data
|
| Travel Group information
|
O
|
S
|
S
|
S
|
normal
|
|
| Personal information
|
P
|
O
|
P
|
S
|
high
|
May contain sensitive information
|
| Medical information
|
P
|
O
|
P
|
S
|
very high
|
Contains also information on medical decision process
|
| Journey Information
|
P
|
O
|
P
|
S
|
normal
|
Shared ownership, based on transport contract
|
| Request management data
|
S
|
S
|
O
|
P
|
normal
|
This holds the case decision process and associated meta-information
|
| Delivery information
|
| Delivery requests & instructions
|
|
|
O
|
P
|
high
|
May contain sensitive information
|
| Delivery status information
|
|
|
O
|
P
|
normal
|
LH ownership, due to service contract
|
Data processing roles
| Owner
|
Has permanent (physical and logical access to the information)
|
| Processor
|
Gets access to this information and keeps it for regulatory and legal litigation purposes
|
| Shared
|
Temporarily gets access to this information, information will only be temporarily available on this parties domain
|
See also