SARA data domains
A travel assistance service requests holds these data domains, which are each handled differently due to the ownership and sensitivity of contained information:
| O=Owner, P=Processor, S=Shared | Ownership & Storage | Sensitivity | Details | |||
|---|---|---|---|---|---|---|
| Agent | PAX | OC | Del.P. | |||
| Unstructured Communication | ||||||
| PAX with OC | O | P | high | May contain sensitive information | ||
| Agent with OC | O | P | high | Agent is acting on behalf of the PAX! May contain sensitive information | ||
| Case structured data | ||||||
| Travel Group information | O | S | S | S | normal | |
| Personal information | P | O | P | S | high | May contain sensitive information |
| Medical information | P | O | P | S | very high | Contains also information on medical decision process |
| Journey Information | P | O | P | S | normal | Shared ownership, based on transport contract |
| Request management data | S | S | O | P | normal | This holds the case decision process and associated meta-information |
| Delivery information | ||||||
| Delivery requests & instructions | O | P | high | May contain sensitive information | ||
| Delivery status information | O | P | normal | LH ownership, due to service contract | ||