SARA data domains
A travel assistance service requests holds these data domains, which are each handled differently due to the ownership and sensitivity of contained information:
| O=Owner, P=Processor, S=Shared | Ownership & Storage | Details | |||
|---|---|---|---|---|---|
| Agent | PAX | OC | Del.P. | ||
| Unstructured Communication | |||||
| PAX with OC | O | P | |||
| Agent with OC | O | P | Agent is acting on behalf of the PAX! | ||
| Case structured data | |||||
| Travel Group information | O | S | S | S | |
| Personal information | P | O | P | S | |
| Medical information | P | O | P | S | |
| Journey Information | P | O | P | S | Shared ownership, based on transport contract |
| Request management data | S | S | O | P | This holds the case decision process and associated meta-information |
| Delivery information | |||||
| Delivery requests & instructions | O | P | |||
| Delivery status information | O | P | LH ownership, due to service contract | ||