SARA digital interaction flows
According to the process flow of each travel assistance service request, the parties need to interact.
PAX Portal to PAX digital
- Potal side refresh - after each login at the portal, the portal has its cached information, but will request a cache update in any case
- Personal data update - the PAX can update its personal and contact information at the portal
- Store travel assistance service request
- Submit travel assistance service request
- Cancel travel assistance service request
- Share document along with travel assistance service request - can limited to service as well
- Create new discussion with one of OC which have claimed travel service segment items
PAX digital to PAX portal digital
- Information update on full travel assistance service request - To allow rapid access Update the PAX portal digital will receive all request updates (for requests filed by this instance)
PAX digital to OC digital
- Notify OCs of new travel assistance service request submitted
- Sync of claimed travel service segment items
OC digital to PAX digital
- Sync of claimed travel service segment items
- Sync of tasks handed out to delivery service provider digital
OC digital to Delivery Service Provider digital
- Sync of tasks handed out to delivery service provider digital
Related articles
Process and communication flow
Please read this article on the process flow of travel assistance service requests. According to the process, the digitals have to interact according to this travel assistance service interaction map.