Dev:Travel Segment Service Items
Travel Segment Service Item status information
From the information provided in the system creates a segment service map by multiplying the segments with the requested services. Once the carriers have claimed their segments, they are responsible on providing to each of the segment service these information:
Travel Segment Service Item - General Availability Status
Some services are by design not possible. The service segment general availability is then false. This status is automatically computed by the information provided in the travel assistance service administration app by each operation center after the segment was claimed.
Travel Segment Service Item - PAX Requirement Status
Each service segment item may require more information or payment. This is indicated on segment service level.
| Status | Description |
|---|---|
| No PAX Info required | No info is currently required by the passenger |
| PAX Info required | At least one operator has processed the SAR and came back with one or more questions. Once the PAX provides the info, it goes back to Processing/Partially |
| PAX Payment required | At least one of the carriers requested a payment. |
Travel Segment Service Item - OC Processing Status
This shows the processing status of the service segment item by the operation center.
| Status | Description |
|---|---|
| Pending | At least one operator has processed the SAR and came back with one or more questions. Once the PAX provides the info, it goes back to Processing/Partially |
| Accepted | The service has accepted and should be possible, but may require payment or other confirmation by a 3rd party. (Looking good) |
| Confirmed | The service is confirmed and will be fulfilled. |
| Rejected | This service segment was rejected due to reasons provided. |