Kordeus.PAX
Kordeus PAX is a product, which allows end-to-end processing of travel assistance service requests.
Interacting parties
Facilitating this process means constant interaction with parties involved. These are:
Passengers (PAX)
During the entire process, passengers can use the PAX Portal to:
- file the travel assistance service requests
- see the combined status of the all the service requests, segment by segment
- provide missing information
Operation centers (OC / MOC)
Operation centers can use the PAX Operations Portal service bundle to:
- communicate with the PAX to retrieve further information for decisionmaking and notify them on decisions
- receive, process and decide, which services can and will be delivered.
- provide tasks to delivery partners in order to fulfill the desired travel assistance services.
Delivery partners (DLP)
Once services are granted/confirmed, they are typically not delivered by the operation center (OC) themselves, but by delivery partners. OCs push information and tasks to them within the core process. The delivery partners use a PAX Service Delivery Partner Portal to:
- receive and confirm tasks
- confirm service delivery
- communicate with operation centers
Service bundles
Kordeus.PAX consists of three service bundles, each delivering the required tools for the interacting parties:
- PAX Portal - for passengers and their agents
- allowing patients to request services and communicate with the operations centers responsible at the travel carrier
- allowing patient proxies (e.g. travel agencies) to file requests on behalf of the patients
- PAX Operations Portal - for operation centers and their staff
- allowing to digitally interact with the service requesting parties
- high automation potential through operation center service decision workflow engine
- allowing digital interaction with service partners
- PAX Service Delivery Partner Portal - for service delivery partner digitals
- interact with operation centers of the carriers
- allowing to see and confirm pending tasks