Dev:SARA.ProcessAutomationEngine

Available Triggers

The SARA Engine is triggered each time, when a special assistance request reaches one of the SAR checkpoints.

• On SAR-Request Claim
• On SAR-Request Journey Entry/Change
• On Segment-Service add/remove
• On Full MEDA Approval
• Full Fit-To-Fly status reached
• Full Confirmend status reached (all Segments HK [holding confirmed] or KK [manually confirmed] )
• On SAR-request Cancel
• Time (in h) before journey start
• Time (in h) before journey end
• Time (in h) before trip start - embarcation event
• Time (in h) before trip end - disembarcation event      
• Time (in h) before segment start
• Time (in h) before segment end
• Time (in h) before port Arrival (or Departure time of first trip segment)
• Time (in h) before port Departure (or Arrival at the last trip Segment)
• On all Segments flown
• On Service capacity limit reached

Supported matching criteria

Once being triggered for a case, the SARA Engine will match the case against matching criteria. If the matching criteria are not fulfilled, no action will be taken.

- Full Request matching

  (all Segments and ports are included in matching)

  - Touches specific regulatory areas

 - Any Segment includes Service Type (like MEDA, PWD, INFO)

 - Any Segment includes SAR Service(s)

 - Any Port includes Technical Services

 - No journey provided

 - Journey starts in x Hours

 - Journey Ends in y hours

- Trip matching

  (all segments and ports are included in matching)

 - Any segment includes a specific SAR Service  

  - Any segment touches specific regulatory areas  

  - Trip embarcats at port

 - Trip disembarcs at port

 - Trip transfers at port

 - Trip contains Segment

 - Trip contains ground Service

 - Trip starts in x Hours

 - Trip Ends in y hours

- Ground Service matching

  - Matched Ground Services (WCHR, Mounting/Dismantling,...) 

 - Planned at Port

  - Port additional criteria

  - Port of Delivery is Embarcation Port

  - Port of delivery is Transfer port

     - with Prior Segment Arrival rime is (<> xx:yy)

     - with Prior Segment Arrival from (Multiple Source Port Selection)

     - with Next Segment Departure to (Multiple Target Port Selection)

     - with Next Segment Departure time is (<> xx:yy)

   - Port of delivery is Disembarcation Port

- Segment Service matching  

 - Matching requested OnSegment Services

  - Segment Departure Port (wildcard allowed)

  - Segment Destination Port (wildcard allowed)

  - Segment additional criteria

  - Flight Numbers (*, all except)

  - Arrival time (><*)

  - Departure time (><*)

Actions

Each matching rule may define one or multiple actions to be automatically performed

Information Actions

• Create internal task - Requires a selected task template and needs to define the list of task receivers. Task receivers can be:
  • predefined receipients roles (Passengers, Travel Agent, MOC Team, Doctors Team, Controlling Team)
  • secure receipients (Business participant groups or individual business participants) or
• Create communication - Requires a selected communication template and receipients. Communication receipients can be
  • predefined receipients roles (Passengers, Travel Agent, MOC Team, Doctors Team, Controlling Team)
  • secure receipients (Business participant groups or individual business participants) or
  • insecure receipients (by adding TELEX or EMAIL addresses)
• Perform standard HandlingAdvice - This will create a communication from a predefined communication template to receipients, which are calculated by a specific logic for the handling advice. It typically contains:
  • to all involved ports (secure/insecure)
  • to eventually involved extra handling advice receipients (secure/insecure)
• Perform standard RoutineCheck - This will create a communication from a predefined communication template to receipients, which are calculated by a specific logic for the routine check. It typically contains:
  • to all involved service delivery partners (secure/insecure)
  • to eventually involved extra routine check receipients (secure/insecure)

Manipulate SARA Process Flow

• Mark Service as impossible on this segment
• Fit-To-Fly is forbidden for this segment
• Confirmation (HK/KK) is forbidden for this segment
• Comment to show above service section
• Comment to show above service - select service
• Make PAX birthdate mandatory
• Make Ambulance car data is mandatory (driver, plate, ...)
• Add special Email/Telex receipient(s) to Standard Handling Advice for this trip
• Add additional email/Telex receipient(s) to Standard Routine Telex for this trip