App:Travel Assistance Request Operation Center
It mainly governs the management of travel assistance service requests in service operation centers, which are by rules defined in the service operations flow designer.
Interacting parties
Facilitating this process means constant interaction with parties involved. These are:
Patients
During the whole process, the PAX can use the PAX Portal to:
- file the travel assistance service requests
- see the combined status of the all the service requests, segment by segment
- provide missing information
Delivery partners
Once services are granted/confirmed, they are typically not delivered by the operation center (OC) themselves, but by delivery partners. OCs push information and tasks to them within the core process. The delivery partners use a PAX Service Delivery Partner Portal to:
- receive and confirm tasks
- confirm service delivery
- communicate with operation centers