TASR - Travel agent perspective

Travel partner flow & perspective

The travel agent handles travel partner requests, where each can hold one or many travel assistance service request. The information on if a travel assistance service request is transported to other parties as it can provide some processing relevant information. The main tool for performing these actions in the PAX.Portal,

Supported actions

• Create new group request - This group request is always created (in the background), even if only on PAX request is part of it. It holds the agent information.
• Cancel group request - available before the group request was activted
• TASR editing - Travel agents can edit individual TASRs on behalf of the passenger.
• Activate TASR - request PAX digital to file their (grouped) requests to the TASR operation center
• Group request cancellation - request the PAX digitals, which are member of a request group, to request the cancellation of a TASR managed by travel agent.
• Archive group request - only after all contained TASR requests have been decided or cancelled, the travel agent can move the group or individual request to the archive.

Events

• New info available - The travel agent is notified by the PAX on updates for TASRs enclosed in a group request, if any new information on TASR cases are available:
  • if a approval status has changed
  • processing phase change has occured
  • communication from operation center is available
  • TASR information relevant to PAX was changed by other party
• Action required / Pending Task - The travel agent is notified by the TASR enclosed in a group request, if any new tasks become available

See also

• Travel assistance service request