TASR - Passenger perspective: Difference between revisions
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* '''Void TASR - A TASR''', which is not activated can be cancelled at any time | * '''Void TASR - A TASR''', which is not activated can be cancelled at any time | ||
* '''Activate TASR''' - This sends the TASR to the [[Dev:Travel Segment Service Item Claiming|claiming process]] | * '''Activate TASR''' - This sends the TASR to the [[Dev:Travel Segment Service Item Claiming|claiming process]] | ||
* '''Edit TASR''' - | |||
* '''Request TASR cancellation''' - After a TASR has been activated, the TASR can request cancellation at the procesing [[Travel assistance service operation center digitals|Operation Center(s)]] | * '''Request TASR cancellation''' - After a TASR has been activated, the TASR can request cancellation at the procesing [[Travel assistance service operation center digitals|Operation Center(s)]] | ||
* '''Proactively share information''' - This allows the passenger to share information and documents with the [[Travel assistance service operation center digitals|operation center(s)]] in charge for the TASR. | * '''Proactively share information''' - This allows the passenger to share information and documents with the [[Travel assistance service operation center digitals|operation center(s)]] in charge for the TASR. | ||
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** processing [[Travel assistance service request|phase change]] has occured | ** processing [[Travel assistance service request|phase change]] has occured | ||
** communication from [[Travel assistance service operation center digitals|operation center]] is available | ** communication from [[Travel assistance service operation center digitals|operation center]] is available | ||
** TASR information relevant to PAX was changed by other party | |||
* '''Action required / Pending task''' - If any operation center in charge for a full or part of the TASR files a task to patient, this event will be triggered. | * '''Action required / Pending task''' - If any operation center in charge for a full or part of the TASR files a task to patient, this event will be triggered. | ||
Revision as of 09:19, 26 June 2025
The passenger can prepare and file travel assistance service request to operation centers. Also the passenger can delegate these tasks to travel partners.
Available actions
- Prepare/Create TASR - The passenger can prepare a TASR and wait or activate it immediately
- Void TASR - A TASR, which is not activated can be cancelled at any time
- Activate TASR - This sends the TASR to the claiming process
- Edit TASR -
- Request TASR cancellation - After a TASR has been activated, the TASR can request cancellation at the procesing Operation Center(s)
- Proactively share information - This allows the passenger to share information and documents with the operation center(s) in charge for the TASR.
Events
- New info available - if any new information on TASR cases are available:
- if a approval status has changed
- processing phase change has occured
- communication from operation center is available
- TASR information relevant to PAX was changed by other party
- Action required / Pending task - If any operation center in charge for a full or part of the TASR files a task to patient, this event will be triggered.