SARA data domains

A travel assistance service requests holds these data domains, which are each handled differently due to the ownership and sensitivity of contained information:

O=Owner, P=Processor, S=Shared	Ownership & Storage				Sensitivity	Details
	Agent	PAX	OC	Del.P.
Unstructured Communication
PAX with OC		O	P		high	May contain sensitive information
Agent with OC		O	P		high	Agent is acting on behalf of the PAX! May contain sensitive information
Case structured data
Travel Group information	O	S	S	S	normal
Personal information	P	O	P	S	high	May contain sensitive information
Medical information	P	O	P	S	very high	Contains also information on medical decision process
Journey Information	P	O	P	S	normal	Shared ownership, based on transport contract
Request management data	S	S	O	P	normal	This holds the case decision process and associated meta-information
Delivery information
Delivery requests & instructions			O	P	high	May contain sensitive information
Delivery status information			O	P	normal	LH ownership, due to service contract

Data processing roles

Owner	Has permanent (physical and logical access to the information)
Processor	Gets access to this information and keeps it for regulatory and legal litigation purposes
Shared	Temporarily gets access to this information, information will only be temporarily available on this parties domain

See also

• Kordeus.PAX
• Travel assistance service request