SARA data domains: Difference between revisions
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{| class="wikitable" | {| class="wikitable" | ||
|+ | |+ | ||
!O=Owner, S=Shared | !O=Owner, P=Processor, S=Shared | ||
! colspan="4" |Ownership & Storage | ! colspan="4" |Ownership & Storage | ||
! rowspan="2" |Details | ! rowspan="2" |Details | ||
| Line 51: | Line 51: | ||
| | | | ||
|- | |- | ||
|Journey Information | |[[Travel word definitions|Journey Information]] | ||
| style="text-align:center; background-color:#ADD8E6" |P | | style="text-align:center; background-color:#ADD8E6" |P | ||
| style="text-align:center; background-color:#FFCCCB" |O | | style="text-align:center; background-color:#FFCCCB" |O | ||
| Line 58: | Line 58: | ||
|Shared ownership, based on transport contract | |Shared ownership, based on transport contract | ||
|- | |- | ||
|[[Travel | |[[Dev:Travel Segment Service Items|Travel Segment Service Items]] | ||
| style="text-align:center; background-color:#ADD8E6" |P | | style="text-align:center; background-color:#ADD8E6" |P | ||
| style="text-align:center; background-color:#ADD8E6" |P | | style="text-align:center; background-color:#ADD8E6" |P | ||
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|LH ownership, due to service contract | |LH ownership, due to service contract | ||
|} | |} | ||
=== Available Status on passenger side === | === Available Status on passenger side === | ||
This status is stored at the travel assistance service request (db) and is only edited by the personal digital, which is the single point of truth where all information come together. | This status is stored at the travel assistance service request (db) and is only edited by the personal digital, which is the single point of truth where all information come together. | ||
Revision as of 06:15, 26 June 2025
A travel assistance service requests holds these data domains, which are each handled differently due to the ownership and sensitivity of contained information:
| O=Owner, P=Processor, S=Shared | Ownership & Storage | Details | |||
|---|---|---|---|---|---|
| Agent | PAX | OC | Del.P. | ||
| Unstructured Communication | |||||
| PAX with OC | O | P | |||
| Agent with OC | O | P | Agent is acting on behalf of the PAX! | ||
| Case structured data | |||||
| Travel Group information | O | S | S | S | |
| Personal information | P | O | P | S | |
| Medical information | P | O | P | S | |
| Journey Information | P | O | P | S | Shared ownership, based on transport contract |
| Travel Segment Service Items | P | P | O | P | This holds the case decision process and associated meta-information |
| Delivery information | |||||
| Delivery requests & instructions | O | P | |||
| Delivery status information | O | P | LH ownership, due to service contract | ||
Available Status on passenger side
This status is stored at the travel assistance service request (db) and is only edited by the personal digital, which is the single point of truth where all information come together.
| Status | MOC status | Process status description |
|---|---|---|
| In Preparation | not visible | This SAR has been created, but has not been submitted to the carriers |
| Submitted | not visible | This SAR has been created and has been submitted by the passenger. The request has been sent to the operation centers of the carriers. The request is waiting until all segments have been claimed by authorative operation centers (OCs) |
| Pending | OC has opened a case on their side.
visible, but on segment level. |
All segments of the SAR itinerary have been claimed by responsible OCs. |
| Waiting for Info | At least one segment-service requires further action from the passenger. (for details see the status of travel segment service items status) | |
| Finalized | All requests are processed, ready to go (at least partially) | |
| Closed | All information exchanged, no more action required | |
| Archived | This request is no longer required. The data will be anonymized (DS-GVO) on the OC side after some time. |