Kordeus.PAX

Kordeus SARA is an innovative platform designed to streamline the end-to-end management of travel assistance service requests through a secure, peer-to-peer ecosystem.

Why SARA stands out from traditional centralized or generic task platforms:

• Purpose-built for travel assistance – Tailored specifically to meet the complex needs of the travel assistance industry.
• Data ownership, redefined – Ensures that individuals maintain full control over their personal data at all times.
• Secure by design – Enables trusted, encrypted communication between all involved parties.
• Scalable and open architecture – Ready to grow and adapt with your business needs.
• Compliance without compromise – Supports data residency in required legal jurisdictions while operating as a unified system.

Interacting parties & Business processes

Interacting parties of Kordeus.PAX

The travel assistance service delivery ecosystem hosts 5 different roles, which are represented by types of digitals:

• Carrier digitals - delivering core information on available services and access to reservation systems
• Passenger digital - storing health information and representing the delivery
• Travel partner digital - supporting passengers on creation and management of their travel service reuquests (optional)
• (Medical) Operation Center digital - the operation central, which processes requests and governs the service delivery process
• Delivery partner digital - the partners of the operation center digital, which ultimately perform the services ordered by the operation center

Each of these parties have:

• their individual business process domains
• specific interactions with each other. You may see digital interaction flows for further information.

Operation centers (OC / MOC)

Operation centers can use the Special Assistance Request Management Suite (SARA) service bundle to:

Delivery partners

Once services are granted/confirmed, they are typically not delivered by the operation center (OC) themselves, but by delivery partners. OCs push information and tasks to them within the core process. The delivery partners use a PAX Service Delivery Partner Portal to:

• receive and confirm tasks
• confirm service delivery
• communicate with operation centers

Carrier digitals

They define base information, like flight plans, through simple administation tools or interfaces. They offer transactional integration with their backend systems. (ONERES, SIRAX, ... )

Service bundles

Kordeus.PAX consists of three service bundles, each delivering the required tools for the interacting parties:

• SARA.Core - the main tool for management of travel service requests and travel service delivery governance
• PAX Portal - for passengers and their agents
  • allowing patients to request services and communicate with the operations centers responsible at the travel carrier
  • allowing patient proxies (e.g. travel agencies) to file requests on behalf of the patients
• PAX Service Delivery Partner Portal - for service delivery partner digitals
  • interact with operation centers of the carriers
  • allowing to see and confirm pending tasks
• PAX Base Administration - for carrier's core digital to define service and service delivery processes

See also

• Internal meeting notes with team (LH-Project)
• Kordeus.PAX Development Plan