Kordeus.PAX: Difference between revisions
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Kordeus PAX is a product, which allows end-to-end processing of a [[travel assistance service request]]. | Kordeus PAX is a product, which allows end-to-end processing of a [[travel assistance service request]]. | ||
== | == Interacting parties == | ||
Facilitating this process means constant interaction with parties involved. These are: | |||
=== Passengers (PAX) === | |||
During the entire process, passengers can use the [[PAX Portal]] to: | |||
* file the [[Travel assistance service request|travel assistance service requests]] | |||
* see the combined status of the all the service requests, segment by segment | |||
* provide missing information | |||
=== Operation centers (OC / MOC) === | |||
Operation centers can use the [[PAX Operations Portal]] service bundle to: | |||
* communicate with the PAX to retrieve further information for decisionmaking and notify them on decisions | |||
* receive, process and decide, which services can and will be delivered. | |||
* provide tasks to delivery partners in order to fulfill the desired [[Travel assistance service request|travel assistance services]]. | |||
=== Delivery partners (DLP) === | |||
Once services are granted/confirmed, they are typically not delivered by the operation center (OC) themselves, but by delivery partners. OCs push information and tasks to them within the core process. The delivery partners use a [[PAX Service Delivery Partner Portal]] to: | |||
* receive and confirm tasks | |||
* confirm service delivery | |||
* communicate with operation centers | |||
== Service bundles == | |||
Kordeus.PAX consists of three service bundles, each delivering the required tools for the interacting parties: | |||
* [[PAX Portal]] - for passengers and their agents | * [[PAX Portal]] - for passengers and their agents | ||
** allowing patients to request services and communicate with the operations centers responsible at the travel carrier | ** allowing patients to request services and communicate with the operations centers responsible at the travel carrier | ||
Revision as of 21:23, 24 November 2024
Kordeus PAX is a product, which allows end-to-end processing of a travel assistance service request.
Interacting parties
Facilitating this process means constant interaction with parties involved. These are:
Passengers (PAX)
During the entire process, passengers can use the PAX Portal to:
- file the travel assistance service requests
- see the combined status of the all the service requests, segment by segment
- provide missing information
Operation centers (OC / MOC)
Operation centers can use the PAX Operations Portal service bundle to:
- communicate with the PAX to retrieve further information for decisionmaking and notify them on decisions
- receive, process and decide, which services can and will be delivered.
- provide tasks to delivery partners in order to fulfill the desired travel assistance services.
Delivery partners (DLP)
Once services are granted/confirmed, they are typically not delivered by the operation center (OC) themselves, but by delivery partners. OCs push information and tasks to them within the core process. The delivery partners use a PAX Service Delivery Partner Portal to:
- receive and confirm tasks
- confirm service delivery
- communicate with operation centers
Service bundles
Kordeus.PAX consists of three service bundles, each delivering the required tools for the interacting parties:
- PAX Portal - for passengers and their agents
- allowing patients to request services and communicate with the operations centers responsible at the travel carrier
- allowing patient proxies (e.g. travel agencies) to file requests on behalf of the patients
- PAX Operations Portal - for operation centers and their staff
- allowing to digitally interact with the service requesting parties
- high automation potential through operation center service decision workflow engine
- allowing digital interaction with service partners
- PAX Service Delivery Partner Portal - for service delivery partner digitals
- interact with operation centers of the carriers
- allowing to see and confirm pending tasks