Facilitating this process means constant interaction with parties involved. These are:
=== Patients ===
During the whole process, the PAX can use the [[PAX Portal]] to:
* file the [[Travel assistance service request|travel assistance service requests]]
* see the combined status of the all the service requests, segment by segment
* provide missing information
=== Delivery partners ===
Once services are granted/confirmed, they are typically not delivered by the operation center (OC) themselves, but by delivery partners. OCs push information and tasks to them within the core process. The delivery partners use a [[PAX Service Delivery Partner Portal]] to:
