TASR - Travel agent perspective: Difference between revisions
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* '''Create new group request''' - This group request is always created (in the background), even if only on PAX request is part of it. It holds the agent information. | * '''Create new group request''' - This group request is always created (in the background), even if only on PAX request is part of it. It holds the agent information. | ||
* '''Cancel group request''' - available before the group request was activted | * '''Cancel group request''' - available before the group request was activted | ||
* '''TASR editing''' - Travel agents can edit individual TASRs on behalf of the passenger. | |||
* '''Activate TASR''' - request PAX digital to file their (grouped) requests to the TASR [[Travel assistance service operation center digitals|operation center]] | * '''Activate TASR''' - request PAX digital to file their (grouped) requests to the TASR [[Travel assistance service operation center digitals|operation center]] | ||
* '''Group request cancellation''' - request the PAX digitals, which are member of a request group, to request the cancellation of a TASR managed by travel agent. | * '''Group request cancellation''' - request the PAX digitals, which are member of a request group, to request the cancellation of a TASR managed by travel agent. | ||
Revision as of 09:17, 26 June 2025
The travel agent handles travel partner requests, where each can hold one or many travel assistance service request. The information on if a travel assistance service request is transported to other parties as it can provide some processing relevant information.
Supported actions
- Create new group request - This group request is always created (in the background), even if only on PAX request is part of it. It holds the agent information.
- Cancel group request - available before the group request was activted
- TASR editing - Travel agents can edit individual TASRs on behalf of the passenger.
- Activate TASR - request PAX digital to file their (grouped) requests to the TASR operation center
- Group request cancellation - request the PAX digitals, which are member of a request group, to request the cancellation of a TASR managed by travel agent.
- Archive group request - only after all contained TASR requests have been decided or cancelled, the travel agent can move the group or individual request to the archive.
Events
- New info available - The travel agent is notified by the PAX on updates for TASRs enclosed in a group request, if any new information on TASR cases are available:
- if a approval status has changed
- processing phase change has occured
- communication from operation center is available
- Action required / Pending Task - The travel agent is notified by the TASR enclosed in a group request, if any new tasks become available