SARA data domains

A travel assistance service requests holds these data domains, which are each handled differently due to the ownership and sensitivity of contained information:

O=Owner, P=Processor, S=Shared	Ownership & Storage				Sensitivity	Details
	Agent	PAX	OC	Del.P.
Unstructured Communication
PAX with OC		O	P		high	May contain sensitive information
Agent with OC		O	P		high	Agent is acting on behalf of the PAX! May contain sensitive information
Case structured data
Travel Group information	O	S	S	S	normal
Personal information	P	O	P	S	high	May contain sensitive information
Medical information	P	O	P	S	very high	Contains also information on medical decision process
Journey Information	P	O	P	S	normal	Shared ownership, based on transport contract
Request management data	S	S	O	P	normal	This holds the case decision process and associated meta-information
Delivery information
Delivery requests & instructions			O	P	high	May contain sensitive information
Delivery status information			O	P	normal	LH ownership, due to service contract

See also

• Kordeus.PAX
• Travel assistance service request