Kordeus.PAX

Interacting parties of Kordeus.PAX

Kordeus SARA is an platform designed to streamline the end-to-end management of travel assistance service requests through a secure, peer-to-peer ecosystem.

Why SARA stands out from traditional centralized or generic task platforms:

• Purpose-built for travel assistance – Tailored specifically to meet the complex needs of the travel assistance industry.
• Data ownership, redefined – Ensures that individuals maintain full control over their personal data at all times.
• Secure by design – Enables trusted, encrypted communication between all involved parties.
• Scalable and open architecture – Ready to grow and adapt with your business needs.
• Compliance without compromise – Supports data residency in required legal jurisdictions while operating as a unified system.

Interacting parties & Business processes

The travel assistance service delivery ecosystem hosts 6 different roles, which are represented by types of digitals:

• Carrier digitals - delivering core information on available services and access to reservation systems
• Passenger digital - storing health information and status of special assistance requests from the patients perspective.
• Travel partner digital - supporting passengers on creation and management of their travel service requests (optional)
• Travel assistance service operation center digital - the operation central, which processes requests and governs the service delivery process. Sometimes also called medical operation center (MOC)
• Delivery partner digital - the partners of the operation center digital, which ultimately perform the services ordered by the operation center
• PAX Portal digital - this is an application digital, typically operated by a carrier, to allow its passengers (PAX) or associated travel agents to create file and manage their special assistance requests

Each of these parties have:

• their individual business process domains
• specific interactions with each other. You may see digital interaction flows for further information.

Data domains & data ownership

A travel assistance service requests holds these data domains, which are each handled differently due to the ownership and sensitivity of contained information:

Service bundles

Kordeus.PAX consists of three service bundles, each delivering the required tools for the interacting parties:

• Carrier Admininistration Tools - for carrier's core digital to define service and service delivery processes
• Travel Service Operation Center Administration Tools - the tools for defining:
  • service delivery options and constraints
  • process automation rules within SARA.Core
• SARA.PAXPortal - for passengers and their agents
  • allowing patients to request services and communicate with the operations centers responsible at the travel carrier
  • allowing patient proxies (e.g. travel agencies) to file requests on behalf of the patients
• SARA.DeliveryPartnerPortal - for service delivery partner digitals
  • interact with operation centers of the carriers
  • allowing to see and confirm pending tasks
• SARA.Core - the main tool for management of travel service requests and travel service delivery governance
• SARA.ProcessAutomationEngine - the main tool for automation of work in SARA.Core
• SARA.PartnerCreationPortal - the main tool for creating new digitals, which can take part in the travel assistance service peer-to-peer ecosystem.