Travel assistance service request

A travel assistance service request is created by a personal digital at a PAX Portal instance of a carrier or agent. Once is completed, it is submitted to travel service operation centers (OC), which claim responsibility for segments they are responsible for (by carrier assignment).

Contained data

Each travel assistance service request holds:

• Personal information
• Personal Documents required for service delivery
• The planned itinerary
• Travel assistance services, which are requested for this itinerary
• Travel Segment Service Items - holding the detail information on the services to be delivered and are used to communicate with the operation centers (oc)
• General status on travel assistance request
• Operation specific information
  • discussions
  • tasks

Status information

This status is stored at the travel assistance service request (db) and is only edited by the personal digital, which is the single point of truth where all information come together.

Status	Process status description
In Preparation	This SAR has been created, but has not been transmitted to the carriers
Submitted	This SAR has been created and has been submitted by the passenger. The request has been sent to the operation centers of the carriers. The request is waiting until all segments have been claimed by authorative operation centers (OCs)
Processing	All segments of the SAR itinerary have been claimed by responsible OCs.
Requires action	At least one segment-service requires further action. (for details see the status of travel segment service items status)
Decided	All segment-services have been processed and confirmed or rejected

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