Dev:Travel Segment Service Items

Travel Segment Service Item status information

From the information provided in the system creates a segment service map by multiplying the segments with the requested services. Once the carriers have claimed their segments, they are responsible on providing to each of the segment service these information:

Travel Segment Service Item - General Availability Status

Some services are by design not possible. The service segment general availability is then false. This status is automatically computed by the information provided in the travel assistance service administration app by each operation center after the segment was claimed.

Travel Segment Service Item - Requirement Status

Each service segment item may require more information or payment. This is indicated on segment service level.

Status	Description
PAX Info required	At least one operator has processed the SAR and came back with one or more questions. Once the PAX provides the info, it goes back to Processing/Partially
PAX Payment required	At least one of the carriers requested a payment.

Travel Segment Service Item - Processing Status

This shows the processing status of the service segment item by the operation center.

Status	Description
Processing	At least one operator has processed the SAR and came back with one or more questions. Once the PAX provides the info, it goes back to Processing/Partially
Accepted	The service has accepted and should be possible, but may require payment or other confirmation by a 3rd party. (Looking good)
Confirmed	The service is confirmed and will be fulfilled.
Rejected	This service segment was rejected due to reasons provided.

Related articles

• Travel assistance service request