Travel assistance service request: Difference between revisions
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* The planned [[Travel word definitions|itinerary]] | * The planned [[Travel word definitions|itinerary]] | ||
* Travel assistance services, which are requested for this [[Travel word definitions|itinerary]] | * Travel assistance services, which are requested for this [[Travel word definitions|itinerary]] | ||
== Header status information == | |||
This status is bound to the header and gives quick information on the status of the travel assistance service request: | |||
{| class="wikitable" | |||
!Status | |||
!Process status description | |||
|- | |||
|In Preparation | |||
|This SAR has been created, but has not been transmitted to the carriers | |||
|- | |||
|Submitted | |||
|This SAR has been created and has been submitted by the passenger. The request has been sent to the operation centers of the carriers. The request is waiting until all segments have been claimed by authorative operation centers (OCs) | |||
|- | |||
|Processing | |||
|All segments of the SAR itinerary have been claimed by responsible OCs, but no segment-service has been confirmed. | |||
|- | |||
|Decided | |||
|All segment-services have been processed and confirmed or rejected | |||
|- | |||
|PAX Info required | |||
|At least one operator has processed the SAR and came back with one or more questions. Once the PAX provides the info, it goes back to Processing/Partially | |||
|- | |||
|PAX Payment required | |||
|At least one of the carriers requested a payment. | |||
|} | |||
Additionally more detailed header status can be computed dynamically from the position level: | |||
* Number of '''unavailable segment services''' | |||
* Number of '''confirmed segment services''' | |||
*Number of '''rejected segment services''' | |||
*Number of '''pending segment services''' | |||
== Position status information == | |||
From the information provided in the system creates a segment service map by multiplying the segments with the requested services. Once the carriers have claimed their segments, they are responsible on providing to each of the segment service these information: | |||
==== Service Segment General Availability Status ==== | |||
Some services are by design not possible. The Service Segment General Availability Status is automatically computed by the | |||
== Related articles == | == Related articles == | ||
* [[Kordeus.PAX]] | * [[Kordeus.PAX]] | ||
Revision as of 22:10, 24 November 2024
A travel assistance service request is created by a personal digital and is filed against a travel service operation center.
It holds:
- Personal information and documents
- The planned itinerary
- Travel assistance services, which are requested for this itinerary
Header status information
This status is bound to the header and gives quick information on the status of the travel assistance service request:
| Status | Process status description |
|---|---|
| In Preparation | This SAR has been created, but has not been transmitted to the carriers |
| Submitted | This SAR has been created and has been submitted by the passenger. The request has been sent to the operation centers of the carriers. The request is waiting until all segments have been claimed by authorative operation centers (OCs) |
| Processing | All segments of the SAR itinerary have been claimed by responsible OCs, but no segment-service has been confirmed. |
| Decided | All segment-services have been processed and confirmed or rejected |
| PAX Info required | At least one operator has processed the SAR and came back with one or more questions. Once the PAX provides the info, it goes back to Processing/Partially |
| PAX Payment required | At least one of the carriers requested a payment. |
Additionally more detailed header status can be computed dynamically from the position level:
- Number of unavailable segment services
- Number of confirmed segment services
- Number of rejected segment services
- Number of pending segment services
Position status information
From the information provided in the system creates a segment service map by multiplying the segments with the requested services. Once the carriers have claimed their segments, they are responsible on providing to each of the segment service these information:
Service Segment General Availability Status
Some services are by design not possible. The Service Segment General Availability Status is automatically computed by the