TASR - Travel agent perspective: Difference between revisions
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[[File:Travel partner flow & perspective.png|thumb|500x500px|Travel partner flow & perspective]] | [[File:Travel partner flow & perspective.png|thumb|500x500px|Travel partner flow & perspective]] | ||
The travel agent handles ''travel partner requests'', where each can hold one or many [[travel assistance service request]]. The information on if a [[travel assistance service request]] is transported to other parties as it can provide some processing relevant information. | The travel agent handles ''travel partner requests'', where each can hold one or many [[travel assistance service request]]. The information on if a [[travel assistance service request]] is transported to other parties as it can provide some processing relevant information. The main tool for performing these actions in the [[PAX.Portal]], | ||
==== Supported actions ==== | ==== Supported actions ==== | ||
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* '''Create new group request''' - This group request is always created (in the background), even if only on PAX request is part of it. It holds the agent information. | * '''Create new group request''' - This group request is always created (in the background), even if only on PAX request is part of it. It holds the agent information. | ||
* '''Cancel group request''' - available before the group request was activted | * '''Cancel group request''' - available before the group request was activted | ||
* '''TASR editing''' - Travel agents can edit individual TASRs on behalf of the passenger. | |||
* '''Activate TASR''' - request PAX digital to file their (grouped) requests to the TASR [[Travel assistance service operation center digitals|operation center]] | * '''Activate TASR''' - request PAX digital to file their (grouped) requests to the TASR [[Travel assistance service operation center digitals|operation center]] | ||
* '''Group request cancellation''' - request the PAX digitals, which are member of a request group, to request the cancellation of a TASR managed by travel agent. | * '''Group request cancellation''' - request the PAX digitals, which are member of a request group, to request the cancellation of a TASR managed by travel agent. | ||
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==== Events ==== | ==== Events ==== | ||
* New info available - The travel agent is notified by the | * '''New info available''' - The travel agent is notified by the PAX on updates for TASRs enclosed in a group request, if any new information on TASR cases are available: | ||
* Action required / Pending Task - The travel agent is notified by the TASR enclosed in a group request, if any new tasks become available | ** if a approval status has changed | ||
** processing [[Travel assistance service request|phase change]] has occured | |||
** communication from [[Travel assistance service operation center digitals|operation center]] is available | |||
** TASR information relevant to PAX was changed by other party | |||
* '''Action required / Pending Task''' - The travel agent is notified by the TASR enclosed in a group request, if any new tasks become available | |||
== See also == | == See also == | ||
* [[Travel assistance service request]] | * [[Travel assistance service request]] | ||
Latest revision as of 09:22, 26 June 2025
The travel agent handles travel partner requests, where each can hold one or many travel assistance service request. The information on if a travel assistance service request is transported to other parties as it can provide some processing relevant information. The main tool for performing these actions in the PAX.Portal,
Supported actions
- Create new group request - This group request is always created (in the background), even if only on PAX request is part of it. It holds the agent information.
- Cancel group request - available before the group request was activted
- TASR editing - Travel agents can edit individual TASRs on behalf of the passenger.
- Activate TASR - request PAX digital to file their (grouped) requests to the TASR operation center
- Group request cancellation - request the PAX digitals, which are member of a request group, to request the cancellation of a TASR managed by travel agent.
- Archive group request - only after all contained TASR requests have been decided or cancelled, the travel agent can move the group or individual request to the archive.
Events
- New info available - The travel agent is notified by the PAX on updates for TASRs enclosed in a group request, if any new information on TASR cases are available:
- if a approval status has changed
- processing phase change has occured
- communication from operation center is available
- TASR information relevant to PAX was changed by other party
- Action required / Pending Task - The travel agent is notified by the TASR enclosed in a group request, if any new tasks become available