TASR - Passenger perspective: Difference between revisions
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[[File:TAR_PAX_status_map.png|thumb| | [[File:TAR_PAX_status_map.png|thumb|TASR PAX status map|602x602px]]The passenger can prepare and file [[travel assistance service request]] to [[Travel assistance service operation center digitals|operation centers]]. Also the passenger can delegate these tasks to travel partners. The main tool for performing these actions in the [[PAX.Portal]], | ||
====== Available actions ====== | |||
* '''Prepare/Create TASR''' - The passenger can prepare a TASR and wait or activate it immediately | |||
* '''Void TASR - A TASR''', which is not activated can be cancelled at any time | |||
* '''Activate TASR''' - This sends the TASR to the [[Dev:Travel Segment Service Item Claiming|claiming process]] | |||
* '''Edit TASR''' - | |||
* '''Request TASR cancellation''' - After a TASR has been activated, the TASR can request cancellation at the procesing [[Travel assistance service operation center digitals|Operation Center(s)]] | |||
* '''Proactively share information''' - This allows the passenger to share information and documents with the [[Travel assistance service operation center digitals|operation center(s)]] in charge for the TASR. | |||
====== Events ====== | |||
* '''New info available''' - if any new information on TASR cases are available: | |||
** if a approval status has changed | |||
** processing [[Travel assistance service request|phase change]] has occured | |||
** communication from [[Travel assistance service operation center digitals|operation center]] is available | |||
** TASR information relevant to PAX was changed by other party | |||
* '''Action required / Pending task''' - If any operation center in charge for a full or part of the TASR files a task to patient, this event will be triggered. | |||
== See also == | == See also == | ||
* [[Travel assistance service request]] | * [[Travel assistance service request]] (TASR) | ||
* [[Dev:Travel Segment Service Item Claiming]] | |||
Latest revision as of 09:22, 26 June 2025
The passenger can prepare and file travel assistance service request to operation centers. Also the passenger can delegate these tasks to travel partners. The main tool for performing these actions in the PAX.Portal,
Available actions
- Prepare/Create TASR - The passenger can prepare a TASR and wait or activate it immediately
- Void TASR - A TASR, which is not activated can be cancelled at any time
- Activate TASR - This sends the TASR to the claiming process
- Edit TASR -
- Request TASR cancellation - After a TASR has been activated, the TASR can request cancellation at the procesing Operation Center(s)
- Proactively share information - This allows the passenger to share information and documents with the operation center(s) in charge for the TASR.
Events
- New info available - if any new information on TASR cases are available:
- if a approval status has changed
- processing phase change has occured
- communication from operation center is available
- TASR information relevant to PAX was changed by other party
- Action required / Pending task - If any operation center in charge for a full or part of the TASR files a task to patient, this event will be triggered.