SARA data domains: Difference between revisions

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Bureaucrats, dev-team, developer, Interface administrators, iroc-team, Suppressors, Administrators, yousee-team
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Stefanseiler (talk | contribs)
Bureaucrats, dev-team, developer, Interface administrators, iroc-team, Suppressors, Administrators, yousee-team
1,381 edits
No edit summary
 
(24 intermediate revisions by the same user not shown)
Line 2: Line 2:
{| class="wikitable"
{| class="wikitable"
|+
|+
!O=Owner, S=Shared, P=Processor
!O=Owner, P=Processor, C=Consumer
! colspan="4" |Ownership & Storage
! colspan="4" |Ownership & Storage
! rowspan="2" |Sensitivity
! rowspan="2" |Details
! rowspan="2" |Details
|-
|-
Line 12: Line 13:
!Del.P.
!Del.P.
|-
|-
! colspan="6" |Communication
! colspan="7" style="text-align:left;" |Unstructured Communication
|-
|-
|PAX with OC
|PAX with OC
|
|
|O
| style="text-align:center; background-color:#FFCCCB" |O
|P
| style="text-align:center; background-color:#ADD8E6" |P
|
|
|'''Agent''' is acting on behalf of the PAX!
| style="text-align:left; color:#FF0000" |high
|May contain sensitive information
|-
|-
|Agent with OC
|Agent with OC
|
|
|O
| style="text-align:center; background-color:#FFCCCB" |O
|P
| style="text-align:center; background-color:#ADD8E6" |P
|
|
|
| style="text-align:left; color:#FF0000" |high
|Agent is acting on behalf of the PAX! May contain sensitive information
|-
|-
! colspan="6" |Core
! colspan="7" style="text-align:left;" |Case structured data
|-
|-
|Travel Group information
|Travel Group information
| style="text-align:center; background-color:#FFCCCB" |O
| style="text-align:center; background-color:#FFCCCB" |O
| style="text-align:center; background-color:#96F97B" |S
| style="text-align:center; background-color:#96F97B" |C
| style="text-align:center; background-color:#96F97B" |S
| style="text-align:center; background-color:#96F97B" |C
| style="text-align:center; background-color:#96F97B" |S
| style="text-align:center; background-color:#96F97B" |C
|normal
|
|
|-
|-
Line 41: Line 45:
| style="text-align:center; background-color:#FFCCCB" |O
| style="text-align:center; background-color:#FFCCCB" |O
| style="text-align:center; background-color:#ADD8E6" |P
| style="text-align:center; background-color:#ADD8E6" |P
| style="text-align:center; background-color:#96F97B" |S
| style="text-align:center; background-color:#96F97B" |C
|
| style="text-align:left; color:#FF0000" |high
|May contain sensitive information
|-
|-
|Medical information
|Medical information
Line 48: Line 53:
| style="text-align:center; background-color:#FFCCCB" |O
| style="text-align:center; background-color:#FFCCCB" |O
| style="text-align:center; background-color:#ADD8E6" |P
| style="text-align:center; background-color:#ADD8E6" |P
| style="text-align:center; background-color:#96F97B" |S
| style="text-align:center; background-color:#96F97B" |C
|
| style="text-align:left; color:#FF0000; font-weight: bold" |very high
|Contains also information on medical decision process
|-
|-
|Journey Information
|[[Travel word definitions|Journey Information]]
| style="text-align:center; background-color:#ADD8E6" |P
| style="text-align:center; background-color:#ADD8E6" |P
| style="text-align:center; background-color:#FFCCCB" |O
| style="text-align:center; background-color:#ADD8E6" |P
| style="text-align:center; background-color:#ADD8E6" |P
| style="text-align:center; background-color:#FFCCCB" |O
| style="text-align:center; background-color:#96F97B" |C
| style="text-align:center; background-color:#96F97B" |S
|normal
|Shared ownership, based on transport contract
|Shared ownership, based on transport contract
|-
|-
|[[Travel Assistance Service Case]]
|[[TASR - Request management data|Request management data]]
| style="text-align:center; background-color:#ADD8E6" |P
| style="text-align:center; background-color:#96F97B" |C
| style="text-align:center; background-color:#ADD8E6" |P
| style="text-align:center; background-color:#96F97B" |C
| style="text-align:center; background-color:#FFCCCB" |O
| style="text-align:center; background-color:#FFCCCB" |O
| style="text-align:center; background-color:#ADD8E6" |P
| style="text-align:center; background-color:#ADD8E6" |P
|This holds the case and its meta-information
|normal
|This holds the case decision process and associated meta-information
|-
|-
! colspan="6" |Delivery information
! colspan="7" style="text-align:left;" |Delivery information
|-
|-
|Delivery requests & instructions
|Delivery requests & instructions
Line 72: Line 80:
| style="text-align:center; background-color:#FFCCCB" |O
| style="text-align:center; background-color:#FFCCCB" |O
| style="text-align:center; background-color:#ADD8E6" |P
| style="text-align:center; background-color:#ADD8E6" |P
|
| style="text-align:left; color:#FF0000" |high
|May contain sensitive information
|-
|-
|Delivery status information
|Delivery status information
Line 79: Line 88:
| style="text-align:center; background-color:#FFCCCB" |O
| style="text-align:center; background-color:#FFCCCB" |O
| style="text-align:center; background-color:#ADD8E6" |P
| style="text-align:center; background-color:#ADD8E6" |P
|normal
|LH ownership, due to service contract
|LH ownership, due to service contract
|}
|}
Each ''travel assistance service request'' has data domains, which are owned, shared or processed by 4 b-op [[:Category:Digital Types|digital types]]:


* Personal information
=== Data processing roles ===
* Personal Documents required for service delivery
* The planned [[Travel word definitions|itinerary]]
* Travel assistance services, which are  requested for this [[Travel word definitions|itinerary]]
* [[Dev:Travel Segment Service Items|Travel Segment Service Items]] - holding the detail information on the services to be delivered and are used to communicate with the operation centers (oc)
* General status on travel assistance request
* Operation specific information
** discussions
** tasks
 
=== Available Status on passenger side ===
This status is stored at the travel assistance service request (db) and is only edited by the personal digital, which is the single point of truth where all information come together.
{| class="wikitable"
{| class="wikitable"
!Status
!
!MOC status
!Access
!Process status description
!Storage
|-
|In Preparation
|not visible
|This SAR has been created, but has not been submitted to the carriers
|-
|-
|Submitted
! style="text-align:left;" |Owner
|not visible
|Has permanent (physical and logical access to the information)
|This SAR has been created and has been submitted by the passenger. The request has been sent to the operation centers of the carriers. The request is waiting until all segments have been claimed by authorative operation centers (OCs)
|permanent (database)
|-
|-
|Pending
! style="text-align:left;" |Processor
|OC has opened a case on their side.
|Gets access to this information and keeps it for regulatory and legal litigation purposes.  
visible, but on segment level.
|Data is persisted in permanent storage facility (database), but will actively be anonymized or deleted after the regulatory period has passed.
|All segments of the SAR itinerary have been claimed by responsible OCs.
|-
|-
|Waiting for Info
! style="text-align:left;" |Consumer
|
|Gets temporary access to this information, but only as long as the party requires it.
|At least one segment-service requires further action ''from the passenger''. (for details see the status of [[Dev:Travel Segment Service Items|travel segment service items]] status)
|'''Data will only be stored in temporary cache files and will be refetched, if cache expires prematurely (depending on strictness of cache-settings)'''
|-
|Finalized
|
|All requests are processed, ready to go (at least partially)
|-
|Closed
|
|All information exchanged, no more action required
|-
|Archived
|
|This request is no longer required. The data will be anonymized (DS-GVO) on the OC side after some time.
|}
|}


Line 133: Line 114:


* [[Kordeus.PAX]]
* [[Kordeus.PAX]]
* [[Travel assistance service request]]

Latest revision as of 07:02, 26 June 2025

A travel assistance service requests holds these data domains, which are each handled differently due to the ownership and sensitivity of contained information:

O=Owner, P=Processor, C=Consumer Ownership & Storage Sensitivity Details
Agent PAX OC Del.P.
Unstructured Communication
PAX with OC O P high May contain sensitive information
Agent with OC O P high Agent is acting on behalf of the PAX! May contain sensitive information
Case structured data
Travel Group information O C C C normal
Personal information P O P C high May contain sensitive information
Medical information P O P C very high Contains also information on medical decision process
Journey Information P O P C normal Shared ownership, based on transport contract
Request management data C C O P normal This holds the case decision process and associated meta-information
Delivery information
Delivery requests & instructions O P high May contain sensitive information
Delivery status information O P normal LH ownership, due to service contract

Data processing roles

Access Storage
Owner Has permanent (physical and logical access to the information) permanent (database)
Processor Gets access to this information and keeps it for regulatory and legal litigation purposes. Data is persisted in permanent storage facility (database), but will actively be anonymized or deleted after the regulatory period has passed.
Consumer Gets temporary access to this information, but only as long as the party requires it. Data will only be stored in temporary cache files and will be refetched, if cache expires prematurely (depending on strictness of cache-settings)

See also

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