Dev:SLH - TravelServiceManagementEcosystem: Difference between revisions
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* NR - Travel Service Operation Center | * NR - Travel Service Operation Center | ||
* NR - Service Delivery Partner | * NR - Service Delivery Partner | ||
* NR - PaxHostingRealmConcierge | |||
* NR - PAX Portal | |||
====== Available TCIs ====== | ====== Available TCIs ====== | ||
* | *TCI - ShareSegments | ||
*TCI - SharePorts | |||
=== SharedCaches === | === SharedCaches === | ||
* AvailableTravelServiceInformationCache - Provide information extra information on travel services, ports, ... which are useful for diplay on PAX Portal | |||
* TravelAssistanceRequestsOverview - Provides all an overview over all travel assistance requests from the PAX side | * TravelAssistanceRequestsOverview - Provides all an overview over all travel assistance requests from the PAX side | ||
=== Application Caches === | === Application Caches === | ||
| Line 26: | Line 29: | ||
====== DigitalInteraction ====== | ====== DigitalInteraction ====== | ||
* RequestNewPaxDigital - A [[ | * RequestNewPaxDigital - A [[travel assistance service operation center digitals]] requests this at a realm concierge digital | ||
* | * RequestSpecialAssistancePatientSideDetails - Used by a [[travel assistance service operation center digitals]] to request all passenger side details of a [[travel assistance service request]] from a [[Passenger digitals|passenger digital]] and include them into the local database (for claimable segments) | ||
* PushSpecialAssistanceRequestPatientSideDetails - Used by a [[travel assistance service operation center digitals]] to push the passenger side details to a [[Passenger digitals|passenger digital]], which incorporates these case changes into its database | |||
* | * PushTaskUpdate - Used by either a [[travel assistance service operation center digitals]] or by a [[Delivery partner digitals]] to push an updated / new task. | ||
* | |||
== See also == | == See also == | ||
* [[LHG:SARA Project]] | * [[LHG:SARA Project]] | ||
Latest revision as of 08:36, 23 June 2025
The Assistance Service Delivery Ecosystem collaboration model is for sharing:
- Filing and keeping Special Assistance Requests in sync
- Secure communication between requesting parties (PAX / Travel partner) and operation centers
- Collaboration on Tasks with delivery partners
Available roles
- NR - TravelPassenger
- NR - Travel Service Operation Center
- NR - Service Delivery Partner
- NR - PaxHostingRealmConcierge
- NR - PAX Portal
Available TCIs
- TCI - ShareSegments
- TCI - SharePorts
- AvailableTravelServiceInformationCache - Provide information extra information on travel services, ports, ... which are useful for diplay on PAX Portal
- TravelAssistanceRequestsOverview - Provides all an overview over all travel assistance requests from the PAX side
Application Caches
- TravelAssistanceListCache - Held by the travel assistance service operation center digitals to have rapid access to travel assistance requests
DigitalInteraction
- RequestNewPaxDigital - A travel assistance service operation center digitals requests this at a realm concierge digital
- RequestSpecialAssistancePatientSideDetails - Used by a travel assistance service operation center digitals to request all passenger side details of a travel assistance service request from a passenger digital and include them into the local database (for claimable segments)
- PushSpecialAssistanceRequestPatientSideDetails - Used by a travel assistance service operation center digitals to push the passenger side details to a passenger digital, which incorporates these case changes into its database
- PushTaskUpdate - Used by either a travel assistance service operation center digitals or by a Delivery partner digitals to push an updated / new task.