Delivery partner digitals

A delivery partner digital represents an organization or a part of an organization delivering services being part of a requested special assistance service delivery process. This can be:

• Callcenters & Ticketing stations - issueing non commercial PNRs or tickets
• Airport Outstations - these are teams of the carriers, which help the operation centers to organize service delivery at the airpott
• Airports & Ground handlers - third parties, which deliver a services
• Craft Manipulation Teams (technics) - teams which mount/dismantle strechters, ...
• Intermodals (Bus & Railway companies) - which deliver transportation and special assistance services to passengers traveling

Purpose

The delivery partners digital can be used to

• see the upcoming ToDos and confirm processing
• accept and reject Requests for Todos from operation centers
• communicate with the operation center in a trusted and secure way
  • provide case information required for delivery partner to fulfill their ToDos
  • provide mutual status updates for these tasks
  • chat on ToDos with operation center

Tools

The delivery partner can access its data through the SARA.DeliveryPartnerPortal.