SARA.Core (Special Assistance Request Management Suite)
This service bundle contains a services, which users of operation centers can add to their b-op desktop. It mainly governs the management of service requests in service operation centers, which are by rules defined in the service operations flow designer.
General process flow of a service request
Each service request holds a travel itinerary consisting of multiple travel segments and a list of requested travel services.
Administrative apps
- Travel service administration - allows the definition of supported services by a carrier and tasks/actions associated with the services
- Service operations flow designer - allows the definition of operation events for each supported service/service-flavour and tasks/actions associated with these events.