SARA.Core (Special Assistance Request Management Suite)
This service bundle contains services, which users of travel assistance services operation centers can deploy with their b-op digital.
Service bundle
The service bundle contains these services:
- Travel Assistance Request Operation Center - the main tool for processing the travel assistance requests
- Travel service administration - allows the definition of supported services by a carrier and tasks/actions associated with the services
- Service operations flow designer - allows the definition of operation events for each supported service/service-flavour and tasks/actions associated with these events.
It mainly governs the management of service requests in service operation centers, which are by rules defined in the service operations flow designer.
General process flow of a service request
Each service request holds a travel itinerary consisting of multiple travel segments and a list of requested travel services.