SARA.Core (Special Assistance Request Management Suite): Difference between revisions
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This service bundle contains a services, which users of operation centers can add to their b-op desktop. It mainly governs the management of service requests in service operation centers, which are by rules defined in the [[service operations flow designer]]. | This service bundle contains a services, which users of operation centers can add to their b-op desktop. It mainly governs the management of service requests in service operation centers, which are by rules defined in the [[service operations flow designer]]. | ||
[[File:PAX Operations Portal main process.png|thumb|PAX Operations Portal main process]] | |||
== General process flow of a service request == | == General process flow of a service request == | ||
Revision as of 20:11, 24 November 2024
This service bundle contains a services, which users of operation centers can add to their b-op desktop. It mainly governs the management of service requests in service operation centers, which are by rules defined in the service operations flow designer.
General process flow of a service request
Each service request holds a travel itinerary consisting of multiple travel segments and a list of requested travel services.
Administrative apps
- Travel service administration - allows the definition of supported services by a carrier and tasks/actions associated with the services
- Service operations flow designer - allows the definition of operation events for each supported service/service-flavour and tasks/actions associated with these events.