LHG:SARA Project: Difference between revisions

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Bureaucrats, dev-team, developer, Interface administrators, iroc-team, Suppressors, Administrators, yousee-team
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Stefanseiler (talk | contribs)
Bureaucrats, dev-team, developer, Interface administrators, iroc-team, Suppressors, Administrators, yousee-team
1,381 edits
Line 714: Line 714:


=== Milestones ===
=== Milestones ===
<u>Phase 1.1: Get a non MEDA-Case up and running (SVAN)</u>
<u>Phase 1.1.: Open Kitchen & Admin-Tools</u>
{| class="wikitable"
{| class="wikitable"
!No
!No
Line 724: Line 724:
|1.1
|1.1
|
|
|Presentation of LH and MOC administration tools, definition of preparatory work
|Test-Setup & LH Core Dashboard
| [[Carrier Admininistration Tools|Core Admininistration Tools]], [[Travel Service Operation Center Administration Tools|MOC Administration Tools]]
|[[Carrier Admininistration Tools|Core Admininistration Tools]]
|
|
|-
|-
|1.2
|1.2
|
|Demo LH Core administration tools
| [[Carrier Admininistration Tools|Core Admininistration Tools]]
|
|-
|1.3
|
|Test-Setup Login & MOC Admin Dashboard
|[[Travel Service Operation Center Administration Tools|MOC Administration Tools]]
|
|-
|1.4
|
|Demo MOC Admin Tools
|[[Travel Service Operation Center Administration Tools|MOC Administration Tools]]
|
|-
|1.5
|
|Test-Setup PAX Login & PAX Dashboard
|[[SARA.Core (Special Assistance Request Management Suite)|SARA.PAXPortal]]
|
|-
|1.6.
|
|Test-Setup Travel Partner Login & Travel Partner Dashboard
|[[SARA.Core (Special Assistance Request Management Suite)|SARA.PAXPortal]]
|
|}
<u>Phase 1.2: Get a non MEDA-Case up and running (SVAN)</u>
{| class="wikitable"
!No
!Date
!Goal
!Focus
!Test plan
|-
|2.1
|
|
|LH PAX Portal visible with SVAN service and a couple of other simple services. Ability to create a request as PAX
|LH PAX Portal visible with SVAN service and a couple of other simple services. Ability to create a request as PAX
Line 734: Line 772:
|
|
|-
|-
|1.3
|2.2
|
|
|Create SVAN case on LH PAX Portal (US Case), Tranfered & Visible in new SARA  
|Create SVAN case on LH PAX Portal (US Case), Tranfered & Visible in new SARA  
Line 740: Line 778:
|
|
|-
|-
|1.4
|2.3
|
|
|SARA: PAX request for more information by communication template (EU Case), PAX delivers info, Processual approval in SARA, automatic Fit-To-Fly prepared, review and send out
|SARA: PAX request for more information by communication template (EU Case), PAX delivers info,  
|[[SARA.Core (Special Assistance Request Management Suite)|SARA.PAXPortal]], [[SARA.Core (Special Assistance Request Management Suite)|SARA.Core]]
|[[SARA.Core (Special Assistance Request Management Suite)|SARA.PAXPortal]], [[SARA.Core (Special Assistance Request Management Suite)|SARA.Core]]
|
|
|-
|-
|1.5
|2.4
|
|
|SARA: Manual creation case (SVAN)
|Processual approval in SARA, automatic Fit-To-Fly prepared, review and send out
|[[SARA.Core (Special Assistance Request Management Suite)|SARA.Core]]
|[[SARA.Core (Special Assistance Request Management Suite)|SARA.Core]]
|
|
|-
|-
|1.6
|2.5
|
|SARA: Manual creation case (SVAN) and processing
|
|
|-
|2.6
|
|
|Cover all other simple NON-MEDA cases (information service communication, general inquiries)
|Cover all other simple NON-MEDA cases (information service communication, general inquiries)
Line 758: Line 802:
|
|
|}
|}
<u>Phase 1.2. Increase PWD complexity (Wheelchair / NON-MEDA)</u>
<u>Phase 1.3. Increased PWD complexity (Wheelchair / NON-MEDA)</u>
{| class="wikitable"
{| class="wikitable"
!No
!No
Line 766: Line 810:
!Test plan
!Test plan
|-
|-
|2.1
|3.1
|
|
|Wheelchair on PAX portal (non MEDA), Simple flow
|Wheelchair on PAX portal (non MEDA), Simple flow
Line 772: Line 816:
|
|
|-
|-
|2.2
|3.2
|
|
|Wheelchair with Intermodal (non MEDA), Some communication with PAX over SARA and Portal
|Wheelchair with Intermodal (non MEDA), Some communication with PAX over SARA and Portal
Line 778: Line 822:
|
|
|-
|-
|2.3.
|3.3.
|
|Travel Partner group request on Portal, handling on SARA side.
|[[SARA.Core (Special Assistance Request Management Suite)|SARA.PAXPortal, SARA.Core]]
|
|-
|3.4
|
|PAX invitation from SARA-entered case
|[[SARA.Core (Special Assistance Request Management Suite)|SARA.PAXPortal]], [[SARA.Core (Special Assistance Request Management Suite)|SARA.Core]]
|
|-
|3.5.
|
|
|Travel Partner group request on Portal,  
|Wheelchair NON-Meda, Flow to end (Fit-To-Fly send out)
|[[SARA.Core (Special Assistance Request Management Suite)|SARA.PAXPortal]], [[SARA.Core (Special Assistance Request Management Suite)|SARA.Core]]
|
|
|-
|3.6.
|
|Interface Tests ONERES
|[[SARA.Core (Special Assistance Request Management Suite)|SARA.Core]]
|
|
|}
|}




Phase 1.3. Simple MEDA case (Sitting Case)
<u>Phase 1.4. Simple MEDA case (Sitting Case)</u>
{| class="wikitable"
{| class="wikitable"
!No
!No
Line 794: Line 856:
!Test plan
!Test plan
|-
|-
|1.1
|4.1
|
|Creation of Sitting Case on SARA
| [[SARA.Core (Special Assistance Request Management Suite)|SARA.Core]]
|
|-
|4.2
|
|Creation of Sitting Case on PAXPortal
|[[SARA.PAXPortal]]
|
|-
|4.3
|
|Triggering of medical approval process
|[[SARA.Core (Special Assistance Request Management Suite)|SARA.Core]]
|
|-
|4.4.
|
|Medical Dashboard
|[[SARA.Core (Special Assistance Request Management Suite)|SARA.Core]]
|
|-
|4.5.
|
|Medical Approval process
|[[SARA.Core (Special Assistance Request Management Suite)|SARA.Core]]
|
|-
|4.6.
|
|Returning to MOC regular staff (approval)
|[[SARA.Core (Special Assistance Request Management Suite)|SARA.Core]]
|
|-
|4.7.
|
|Returning to MOC regular staff (rejection / more info required)
|[[SARA.Core (Special Assistance Request Management Suite)|SARA.Core]]
|
|-
|4.8.
|
|Finishing and confirmation (Fit-To-Fly)
|[[SARA.Core (Special Assistance Request Management Suite)|SARA.Core]]
|
|}
Phase 1.5. POXY
{| class="wikitable"
!No
!Date
!Goal
!Focus
!Test plan
|-
|5.1
|
|Creation and processing of POXY with regional exceptions
| [[SARA.Core (Special Assistance Request Management Suite)|SARA.PAXPortal]], [[SARA.Core (Special Assistance Request Management Suite)|SARA.Core]]
|
|-
|5.2
|
|Buffer for Bugfixes of Medical Processes
|[[SARA.Core (Special Assistance Request Management Suite)|SARA.Core]]
|
|-
|5.3.
|
|Interface-Tests ONERES
|[[SARA.Core (Special Assistance Request Management Suite)|SARA.Core]]
|
|-
|5.4
|
|Buffer for Bugfixes
|
|
|Presentation of LH and MOC administration tools, definition of preparatory work
| [[Carrier Admininistration Tools|Core Admininistration Tools]], [[Travel Service Operation Center Administration Tools|MOC Administration Tools]]
|
|
|}
|}
Phase 1.4. POXY
Phase 1.6. STRETCHER
{| class="wikitable"
{| class="wikitable"
!No
!No
Line 808: Line 944:
!Test plan
!Test plan
|-
|-
|1.1
|6.1
|
|Creation and processing of STRETCHER Case
| [[SARA.Core (Special Assistance Request Management Suite)|SARA.PAXPortal]], [[SARA.Core (Special Assistance Request Management Suite)|SARA.Core]]
|
|-
|6.2
|
|GAV-Check / Interface-Tests  SIRAX
|[[SARA.Core (Special Assistance Request Management Suite)|SARA.Core]]
|
|-
|6.3
|
|Capacity list and calculation of delivery partners
|[[SARA.Core (Special Assistance Request Management Suite)|SARA.Core]]
|
|-
|6.4
|
|Buffer for Bugfixes
|
|
|Presentation of LH and MOC administration tools, definition of preparatory work
| [[Carrier Admininistration Tools|Core Admininistration Tools]], [[Travel Service Operation Center Administration Tools|MOC Administration Tools]]
|
|
|}
|}
Phase 1.5. STRETCHER
Phase 1.7. STRETCHER AND WENOLL
{| class="wikitable"
{| class="wikitable"
!No
!No
Line 822: Line 976:
!Test plan
!Test plan
|-
|-
|1.1
|7.1
|
|Creation and processing of combines STRETCHER and WENOLL Case
| [[SARA.Core (Special Assistance Request Management Suite)|SARA.PAXPortal]], [[SARA.Core (Special Assistance Request Management Suite)|SARA.Core]]
|
|-
|7.2.
|
|Inclusion of Delivery Partner Portal (Task delegation)
|[[SARA.Core (Special Assistance Request Management Suite)|SARA.Core]], [[SARA.DeliveryPartnerPortal]]
|
|-
|7.3
|
|Test-Setup Delivery Partner Login & Delivery Partner Dashboard
|[[SARA.DeliveryPartnerPortal]]
|
|-
|7.4.
|
|Delivery Partner Task Management
|[[SARA.DeliveryPartnerPortal]]
|
|-
|7.5.  
|
|Delivery Partner User Self Administration
|[[SARA.DeliveryPartnerPortal]]
|
|-
|7.6.
|
|Buffer for bugfixes
|
|
|Presentation of LH and MOC administration tools, definition of preparatory work
| [[Carrier Admininistration Tools|Core Admininistration Tools]], [[Travel Service Operation Center Administration Tools|MOC Administration Tools]]
|
|
|}
|}
Phase 1.6. STRETCHER AND WENOLL
Phase 1.8. Combined & complex cases
{| class="wikitable"
{| class="wikitable"
!No
!No
Line 838: Line 1,022:
|1.1
|1.1
|
|
|Presentation of LH and MOC administration tools, definition of preparatory work
|Full STRETCHER & WENOLL Case inkl. Ambulance and Escort
| [[Carrier Admininistration Tools|Core Admininistration Tools]], [[Travel Service Operation Center Administration Tools|MOC Administration Tools]]
| [[SARA.Core (Special Assistance Request Management Suite)|SARA.PAXPortal]], [[SARA.Core (Special Assistance Request Management Suite)|SARA.Core]]
|
|-
|1.2
|
|Full End-To-End Tests
|[[SARA.Core (Special Assistance Request Management Suite)|SARA.Core]]
|
|-
|1.3
|
|Buffer for Bugfixes
|[[SARA.Core (Special Assistance Request Management Suite)|SARA.Core]]
|
|
|}
|}
Phase 1.6. Billing & Reporting
Phase 1.9. Billing & Reporting
{| class="wikitable"
{| class="wikitable"
!No
!No
Line 856: Line 1,052:
|
|
|}
|}


== Plannungsverlauf ==
== Plannungsverlauf ==

Revision as of 18:34, 22 June 2025

Phase 1 - SARA Fundamental

Dev

Focus

Est. Size 2024 2025 2026 Est.

Size

Progress External Dep.

Notes

Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
Kickoff / Initially planned discovery Def S 100% 3 days pre-order
Administration tools Dev Dev Q&A Dev Q&A 70%
Definition / Discovery Def Discovery 100%
LH Admininistration Tools Mixed Dev Q&A L 80%
MOC Administration Tools Mixed Dev Q&A XL 40%
Minor extensions during further discovery Mixed Dev Q&A S 0%
Architecture & Shared Logic Hubs Discovery Discovery Dev 30%
Finishing Documentation & Inter-Digital Architecture Arch Discovery Discovery XL 95% DB-Model, Process Aut. Engine (PAE)
SLH - TravelCarrierDataDistribution BE Dev M 0% Carrier digital <--> PAX Portal Digitals, Travel Service Operation Center Digitals
SLH - PortalUsageInteraction BE Dev L 0% PAX Portal Digitals <-> Passenger Digitals, Travel Partner Digitals
SLH - TravelServiceManagementEcosystem BE Dev L 0% Travel Service Operation Center <-> Passenger Digitals, Delivery Partner Digitals
SARA.PAXPortal Dev Q&A Dev Q&A 10%
LH PAX Portal FE & BE Dev Q&A XL 20% Interaction with Passenger Digital and Travel Partner Digital
Login for Travelagents / LH TravelID Mixed Dev Conf Q&A M 0% TravelID / Travelagent-Login
Discover PAX Portal FE Dev Q&A M 0%
SARA.Core Discovery Dev Q&A 20%
MOC Detailed Process Analysis not planned Mgmt Discovery XL 80% main reason for delay
SARA App Development FE/BE Dev XL 0%
SARA.ProcessAutomationEngine BE Dev Q&A XL 0%
LH EntraID BE Conf S 0%
SARA.DeliveryPartnerPortal Discovery Discovery Dev Q&A 20%
Definition MgMt Discovery Discovery M 100%
Delivery Partner Portal Mixed Dev Q&A M 10%
Interface Development Discovery Dev Q&A 15%
Definition / Discovery BE Discovery S 60%
ONERES BE Dev Q&A L 0% LH Int Ready, Req BTeam
SIRAX BE Dev Q&A S 0% LH Int Ready, Req BTeam
LH Partner Creation Portal Dev Q&A 0%
SARA.PartnerCreationPortal Mixed Dev Q&A L 0%
Full project Discovery & Dev preparations Core Dev Core Q&A Integration Testing Golive

Milestones

Phase 1.1.: Open Kitchen & Admin-Tools

No Date Goal Focus Test plan
1.1 Test-Setup & LH Core Dashboard Core Admininistration Tools
1.2 Demo LH Core administration tools Core Admininistration Tools
1.3 Test-Setup Login & MOC Admin Dashboard MOC Administration Tools
1.4 Demo MOC Admin Tools MOC Administration Tools
1.5 Test-Setup PAX Login & PAX Dashboard SARA.PAXPortal
1.6. Test-Setup Travel Partner Login & Travel Partner Dashboard SARA.PAXPortal

Phase 1.2: Get a non MEDA-Case up and running (SVAN)

No Date Goal Focus Test plan
2.1 LH PAX Portal visible with SVAN service and a couple of other simple services. Ability to create a request as PAX SARA.PAXPortal
2.2 Create SVAN case on LH PAX Portal (US Case), Tranfered & Visible in new SARA SARA.PAXPortal, SARA.Core
2.3 SARA: PAX request for more information by communication template (EU Case), PAX delivers info, SARA.PAXPortal, SARA.Core
2.4 Processual approval in SARA, automatic Fit-To-Fly prepared, review and send out SARA.Core
2.5 SARA: Manual creation case (SVAN) and processing
2.6 Cover all other simple NON-MEDA cases (information service communication, general inquiries) SARA.PAXPortal, SARA.Core

Phase 1.3. Increased PWD complexity (Wheelchair / NON-MEDA)

No Date Goal Focus Test plan
3.1 Wheelchair on PAX portal (non MEDA), Simple flow SARA.PAXPortal, SARA.Core
3.2 Wheelchair with Intermodal (non MEDA), Some communication with PAX over SARA and Portal SARA.PAXPortal, SARA.Core
3.3. Travel Partner group request on Portal, handling on SARA side. SARA.PAXPortal, SARA.Core
3.4 PAX invitation from SARA-entered case SARA.PAXPortal, SARA.Core
3.5. Wheelchair NON-Meda, Flow to end (Fit-To-Fly send out) SARA.PAXPortal, SARA.Core
3.6. Interface Tests ONERES SARA.Core


Phase 1.4. Simple MEDA case (Sitting Case)

No Date Goal Focus Test plan
4.1 Creation of Sitting Case on SARA SARA.Core
4.2 Creation of Sitting Case on PAXPortal SARA.PAXPortal
4.3 Triggering of medical approval process SARA.Core
4.4. Medical Dashboard SARA.Core
4.5. Medical Approval process SARA.Core
4.6. Returning to MOC regular staff (approval) SARA.Core
4.7. Returning to MOC regular staff (rejection / more info required) SARA.Core
4.8. Finishing and confirmation (Fit-To-Fly) SARA.Core

Phase 1.5. POXY

No Date Goal Focus Test plan
5.1 Creation and processing of POXY with regional exceptions SARA.PAXPortal, SARA.Core
5.2 Buffer for Bugfixes of Medical Processes SARA.Core
5.3. Interface-Tests ONERES SARA.Core
5.4 Buffer for Bugfixes

Phase 1.6. STRETCHER

No Date Goal Focus Test plan
6.1 Creation and processing of STRETCHER Case SARA.PAXPortal, SARA.Core
6.2 GAV-Check / Interface-Tests SIRAX SARA.Core
6.3 Capacity list and calculation of delivery partners SARA.Core
6.4 Buffer for Bugfixes

Phase 1.7. STRETCHER AND WENOLL

No Date Goal Focus Test plan
7.1 Creation and processing of combines STRETCHER and WENOLL Case SARA.PAXPortal, SARA.Core
7.2. Inclusion of Delivery Partner Portal (Task delegation) SARA.Core, SARA.DeliveryPartnerPortal
7.3 Test-Setup Delivery Partner Login & Delivery Partner Dashboard SARA.DeliveryPartnerPortal
7.4. Delivery Partner Task Management SARA.DeliveryPartnerPortal
7.5. Delivery Partner User Self Administration SARA.DeliveryPartnerPortal
7.6. Buffer for bugfixes

Phase 1.8. Combined & complex cases

No Date Goal Focus Test plan
1.1 Full STRETCHER & WENOLL Case inkl. Ambulance and Escort SARA.PAXPortal, SARA.Core
1.2 Full End-To-End Tests SARA.Core
1.3 Buffer for Bugfixes SARA.Core

Phase 1.9. Billing & Reporting

No Date Goal Focus Test plan
1.1 Presentation of LH and MOC administration tools, definition of preparatory work Core Admininistration Tools, MOC Administration Tools


Plannungsverlauf

18.05.2025 Aktualisierter Projektplan

Plan aktualisiert mit vorläufigen Erkenntnissen der Discovery-Phase

  • Viele Details, die mit dem 2-Tages Meeting am Start einfach nicht vermittelbar waren (Es war falsch von uns, dies einfach wegverhandeln zu lassen).
  • Das PAX-Portal ist 1:1 für LH verwendbar ist (wie angenommen). Kern-Fehlannahme bei der Projektplanung war: Das PAX-Portal backend von SWISS lässt sich für LH verwenden.
  • Die unplante Discovery-Phase hat diese vielen Details-Prozesse decouvriert, die die tägliche Arbeit des MOC dominieren: Viele kleine Abhängigkeiten und Sonderprozesse, die die geplante Prozess-Automation erheblich verkomplizieren und mit den existierenden Backend-Lösung für SWISS definitiv nicht abbildbar gewesen wären.
  • Wenn diese Phase nicht stattgefunden hätte, so wären viele Sachen erst unterwegs gelernt worden. Der Entwicklungsprozess wäre damit um ein vielfaches verlängert oder ganz zum Scheitern gebracht worden. Abschliessend hätte dies dann sicher dazu geführt, dass das Tool architektonisch falsch aufgesetzt gewesen wäre und/oder eine so massive Prozessänderung beim LH MOC bedeutet hätte, das das Projekt komplett gescheitert wäre.
  • Wir haben gelernt, das bei LH bestimmte Prozesse mehr Stellen involviert sind als gedacht. Von daher haben wir durch die Discovery-Phase die Wartezeit auch bestmöglich genutzt.

Änderung der Aufwandsabschätzung:

  • Entwicklungs- und Testaufwand
    • Statt 5 Monate Entwicklungsaufwand nun 6
    • Durchschnittlich statt 1,2 Streams nun 1,4 Streams
    • Entwicklungsaufwand nun 40% höher (Q&A-Kapa ist proportial erhöht)
    • Steigerung der Komplexität der Prozesse, viele neue Abhängigkeiten
  • Discovery- & Dokumentations-Aufwand (statt 3 Tage nun 12 Tage)

Frage:

  • Wie gehen wir mit dem Mehraufwand um?
  • Mehraufwand, der aus unserer Sicht unabdingbar für den Projekterfolg war und ist.

Outcome: Definitiver Plan mit den implikationen der discovery phase wird am 26.06. präsentiert

10.02.2025 aktualisierter Plan

  • Added discovery sessions (Feb - May)

01.10.2024 initialer Projektplan

See also

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