TASR - Operation center perspective - Revision history

Stefanseiler at 10:03, 26 June 2025

2025-06-26T10:03:51Z

← Older revision		Revision as of 10:03, 26 June 2025
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	* '''Create Task to Delivery Partner''' - During the delivery phase, this allows the users to create service delivery tasks to [[Delivery partner digitals\|delivery partners]]		* '''Create Task to Delivery Partner''' - During the delivery phase, this allows the users to create service delivery tasks to [[Delivery partner digitals\|delivery partners]]
	* '''Settle cancellation request''' - After all communication and actions regarding a cancellation have been performed, the case can be defined to be settled		* '''Settle cancellation request''' - After all communication and actions regarding a cancellation have been performed, the case can be defined to be settled
			* '''Chat on tasks''' - For rapid interaction with delivery partners and passengers.

	====== Events ======		====== Events ======

Stefanseiler: /* Events */

2025-06-26T09:53:38Z

Events

← Older revision		Revision as of 09:53, 26 June 2025
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	* '''Create & Activate''' - The passenger can prepare a TASR and wait or activate it immediately		* '''Create & Activate''' - The passenger can prepare a TASR and wait or activate it immediately
			* '''Edit TASR''' - Editing the request in any phase (except archived)
			* '''PAX communication''' - allows communication with the requesting parties (PAX / Agent)
	* '''Void''' - A TASR which is not activated can be cancelled at any time		* '''Void''' - A TASR which is not activated can be cancelled at any time
	* '''Cancel''' - This either cancels immediately cancels a TASR or triggers the cancellation phase, depending if tickets have been issued.		* '''Cancel''' - This either cancels immediately cancels a TASR or triggers the cancellation phase, depending if tickets have been issued.
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	* '''Override TASR phase status''' - Although the TASR phase state is typically controlled by the [[SARA.ProcessAutomationEngine]], the users can override and manually change the status. This is essential in exceptional or rebooking scenarios.		* '''Override TASR phase status''' - Although the TASR phase state is typically controlled by the [[SARA.ProcessAutomationEngine]], the users can override and manually change the status. This is essential in exceptional or rebooking scenarios.
	* '''Proactively share information''' - This allows to share information and documents with the passenger or other external or internal parties		* '''Proactively share information''' - This allows to share information and documents with the passenger or other external or internal parties
			* '''Create internal processing task''' - this creates a task, which typically should be processed later
	* '''Create Tasks to Passenger''' - when information is missing, the operation center can create tasks to the passenger to deliver this information		* '''Create Tasks to Passenger''' - when information is missing, the operation center can create tasks to the passenger to deliver this information
	* '''Create Task to Delivery Partner''' - During the delivery phase, this allows the users to create service delivery tasks to [[Delivery partner digitals\|delivery partners]]		* '''Create Task to Delivery Partner''' - During the delivery phase, this allows the users to create service delivery tasks to [[Delivery partner digitals\|delivery partners]]
			* '''Settle cancellation request''' - After all communication and actions regarding a cancellation have been performed, the case can be defined to be settled

	====== Events ======		====== Events ======

	* New incoming TASR		* '''New incoming TASR'''
	* New incoming Cancellation Request		* '''New incoming Cancellation Request''' - This either cancels immediately cancels a TASR or triggers the cancellation phase, depending if tickets have been issued. This decision can be automated or put for manual decision.
			* '''Rebooking occured''' - if the journey has changed, so that any segments the OC has claimed are affected, this event is raised
	* '''New info available''' - if any new information on TASR cases are available:		* '''New info available''' - if any new information on TASR cases are available:
	** if a approval status has changed
	** processing [[Travel assistance service request\|phase change]] has occured		** processing [[Travel assistance service request\|phase change]] has occured
	** communication from [[Travel assistance service operation center digitals\|operation center]] is available
	** TASR information relevant to PAX was changed by other party		** TASR information relevant to PAX was changed by other party
			** communication from passenger, medical team or delivery partner is available
	* '''Action required / Pending task''' - If any operation center in charge for a full or part of the TASR files a task to patient, this event will be triggered.		* '''Action required / Pending task''' - If any operation center in charge for a full or part of the TASR files a task to patient, this event will be triggered.
			* '''New open checklist task''' - If the [[SARA.ProcessAutomationEngine]] has added any checklist entry, this event is raised
			* '''New task fullfillment status update''' - This event is raised if any other party, which is working on the TASR has changed a status task

	== See also ==		== See also ==

Stefanseiler at 09:34, 26 June 2025

2025-06-26T09:34:07Z

@@ Line 1: / Line 1: @@
 [[File:TAR_available_status_flags.png|thumb|TASR available status flags|674x674px]]
 == See also ==
 * [[Travel assistance service request]]

Stefanseiler at 07:14, 26 June 2025

2025-06-26T07:14:10Z

← Older revision		Revision as of 07:14, 26 June 2025
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	[[File:TAR_available_status_flags.png\|thumb\|~~TAR~~ available status flags]]		[[File:TAR_available_status_flags.png\|thumb\|TASR available status flags\|674x674px]]

	== See also ==		== See also ==
	* [[Travel assistance service request]]		* [[Travel assistance service request]]

Stefanseiler at 07:11, 26 June 2025

2025-06-26T07:11:56Z

← Older revision		Revision as of 07:11, 26 June 2025
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			[[File:TAR_available_status_flags.png\|thumb\|TAR available status flags]]

	== See also ==		== See also ==
	* [[Travel assistance service request]]		* [[Travel assistance service request]]

Stefanseiler: Created page with "== See also == * Travel assistance service request"

2025-06-26T07:11:05Z

Created page with "== See also == * Travel assistance service request"

New page

== See also ==
* [[Travel assistance service request]]