https://wiki.kordeus.com/index.php?action=history&feed=atom&title=Dev%3ATravel_assistance_service_requests_-_Process_flow 2026-07-08T06:42:04Z Revision history for this page on the wiki MediaWiki 1.42.3 https://wiki.kordeus.com/index.php?title=Dev:Travel_assistance_service_requests_-_Process_flow&diff=2511&oldid=prev 2025-06-26T05:39:31Z

<p><span dir="auto"><span class="autocomment">Related articles</span></span></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 05:39, 26 June 2025</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l13">Line 13:</td> <td colspan="2" class="diff-lineno">Line 13:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== Related articles ==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== Related articles ==</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* [[<del style="font-weight: bold; text-decoration: none;">Kordeus</del>.<del style="font-weight: bold; text-decoration: none;">SARA</del>]]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* [[<ins style="font-weight: bold; text-decoration: none;">SARA</ins>.<ins style="font-weight: bold; text-decoration: none;">Core (Special Assistance Request Management Suite)</ins>]]</div></td></tr> </table>

Stefanseiler https://wiki.kordeus.com/index.php?title=Dev:Travel_assistance_service_requests_-_Process_flow&diff=2510&oldid=prev 2025-06-26T05:39:19Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 05:39, 26 June 2025</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l2">Line 2:</td> <td colspan="2" class="diff-lineno">Line 2:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Each [[travel assistance service request]] always follows this process flow pattern:</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Each [[travel assistance service request]] always follows this process flow pattern:</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div># '''Request definition phase''' - Passengers (PAX) or their travel agents creates and edits the [[Travel assistance service request|travel assistance service requests]] through an instance of a [[<del style="font-weight: bold; text-decoration: none;">SARA</del>.<del style="font-weight: bold; text-decoration: none;">PAXPortal</del>]] instance or at an KORDEUS.SAM. Once the request is completed, it is stored in the patient digital, which triggers the OC digitals with its request.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div># '''Request definition phase''' - Passengers (PAX) or their travel agents creates and edits the [[Travel assistance service request|travel assistance service requests]] through an instance of a [[<ins style="font-weight: bold; text-decoration: none;">PAX</ins>.<ins style="font-weight: bold; text-decoration: none;">Portal</ins>]] instance or at an KORDEUS.SAM. Once the request is completed, it is stored in the patient digital, which triggers the OC digitals with its request.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># [[Dev:Travel Segment Service Item Claiming|Claim phase]] - This phase is happening entirely in the backgound without human interaction. It is implemented as part of the [[Dev:SARA.ProcessAutomationEngine|SARA-PAE Process Automation Engine]] . It claims responsibility for one or mulitple travel segment services of the [[Travel word definitions|itinerary]].</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># [[Dev:Travel Segment Service Item Claiming|Claim phase]] - This phase is happening entirely in the backgound without human interaction. It is implemented as part of the [[Dev:SARA.ProcessAutomationEngine|SARA-PAE Process Automation Engine]] . It claims responsibility for one or mulitple travel segment services of the [[Travel word definitions|itinerary]].</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div># '''Processing phase''' - From now on, the ''travel assistance operation centers (OC)'' are processing the request within their [[<del style="font-weight: bold; text-decoration: none;">Kordeus</del>.<del style="font-weight: bold; text-decoration: none;">SARA</del>|Special Assistance Request Management Suite (SARA)]] and</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div># '''Processing phase''' - From now on, the ''travel assistance operation centers (OC)'' are processing the request within their [[<ins style="font-weight: bold; text-decoration: none;">SARA</ins>.<ins style="font-weight: bold; text-decoration: none;">Core (Special Assistance Request Management Suite)</ins>|Special Assistance Request Management Suite (SARA)]] and</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#* may request further information from the PAX regarding the segments and services they have claimed responsibility for</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#* may request further information from the PAX regarding the segments and services they have claimed responsibility for</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#* fetch information from internal systems to see if services can be delivered at all</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#* fetch information from internal systems to see if services can be delivered at all</div></td></tr> </table>

Stefanseiler https://wiki.kordeus.com/index.php?title=Dev:Travel_assistance_service_requests_-_Process_flow&diff=2302&oldid=prev 2025-06-22T15:41:07Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 15:41, 22 June 2025</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l3">Line 3:</td> <td colspan="2" class="diff-lineno">Line 3:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># &#039;&#039;&#039;Request definition phase&#039;&#039;&#039; - Passengers (PAX) or their travel agents creates and edits the [[Travel assistance service request|travel assistance service requests]] through an instance of a [[SARA.PAXPortal]] instance or at an KORDEUS.SAM. Once the request is completed, it is stored in the patient digital, which triggers the OC digitals with its request.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># &#039;&#039;&#039;Request definition phase&#039;&#039;&#039; - Passengers (PAX) or their travel agents creates and edits the [[Travel assistance service request|travel assistance service requests]] through an instance of a [[SARA.PAXPortal]] instance or at an KORDEUS.SAM. Once the request is completed, it is stored in the patient digital, which triggers the OC digitals with its request.</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div># [[Dev:Travel Segment Service Item Claiming|Claim phase]] - This phase is happening entirely in the backgound without human interaction. It is implemented as part of the [[Dev:SARA<del style="font-weight: bold; text-decoration: none;">-PAE Process Automation Engine</del>|SARA-PAE Process Automation Engine]] . It claims responsibility for one or mulitple travel segment services of the [[Travel word definitions|itinerary]].</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div># [[Dev:Travel Segment Service Item Claiming|Claim phase]] - This phase is happening entirely in the backgound without human interaction. It is implemented as part of the [[Dev:SARA<ins style="font-weight: bold; text-decoration: none;">.ProcessAutomationEngine</ins>|SARA-PAE Process Automation Engine]] . It claims responsibility for one or mulitple travel segment services of the [[Travel word definitions|itinerary]].</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># &#039;&#039;&#039;Processing phase&#039;&#039;&#039; - From now on, the &#039;&#039;travel assistance operation centers (OC)&#039;&#039; are processing the request within their [[Kordeus.SARA|Special Assistance Request Management Suite (SARA)]] and</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># &#039;&#039;&#039;Processing phase&#039;&#039;&#039; - From now on, the &#039;&#039;travel assistance operation centers (OC)&#039;&#039; are processing the request within their [[Kordeus.SARA|Special Assistance Request Management Suite (SARA)]] and</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#* may request further information from the PAX regarding the segments and services they have claimed responsibility for</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#* may request further information from the PAX regarding the segments and services they have claimed responsibility for</div></td></tr> </table>

Stefanseiler https://wiki.kordeus.com/index.php?title=Dev:Travel_assistance_service_requests_-_Process_flow&diff=2256&oldid=prev 2025-06-22T12:40:51Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 12:40, 22 June 2025</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l2">Line 2:</td> <td colspan="2" class="diff-lineno">Line 2:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Each [[travel assistance service request]] always follows this process flow pattern:</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Each [[travel assistance service request]] always follows this process flow pattern:</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div># '''Request definition phase''' - Passengers (PAX) or their travel agents creates and edits the [[Travel assistance service request|travel assistance service requests]] through an instance of a [[<del style="font-weight: bold; text-decoration: none;">PAX Portal</del>]] instance or at an KORDEUS.SAM. Once the request is completed, it is stored in the patient digital, which triggers the OC digitals with its request.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div># '''Request definition phase''' - Passengers (PAX) or their travel agents creates and edits the [[Travel assistance service request|travel assistance service requests]] through an instance of a [[<ins style="font-weight: bold; text-decoration: none;">SARA.PAXPortal</ins>]] instance or at an KORDEUS.SAM. Once the request is completed, it is stored in the patient digital, which triggers the OC digitals with its request.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># [[Dev:Travel Segment Service Item Claiming|Claim phase]] - This phase is happening entirely in the backgound without human interaction. It is implemented as part of the [[Dev:SARA-PAE Process Automation Engine|SARA-PAE Process Automation Engine]] . It claims responsibility for one or mulitple travel segment services of the [[Travel word definitions|itinerary]].</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># [[Dev:Travel Segment Service Item Claiming|Claim phase]] - This phase is happening entirely in the backgound without human interaction. It is implemented as part of the [[Dev:SARA-PAE Process Automation Engine|SARA-PAE Process Automation Engine]] . It claims responsibility for one or mulitple travel segment services of the [[Travel word definitions|itinerary]].</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># &#039;&#039;&#039;Processing phase&#039;&#039;&#039; - From now on, the &#039;&#039;travel assistance operation centers (OC)&#039;&#039; are processing the request within their [[Kordeus.SARA|Special Assistance Request Management Suite (SARA)]] and</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># &#039;&#039;&#039;Processing phase&#039;&#039;&#039; - From now on, the &#039;&#039;travel assistance operation centers (OC)&#039;&#039; are processing the request within their [[Kordeus.SARA|Special Assistance Request Management Suite (SARA)]] and</div></td></tr> </table>

Stefanseiler https://wiki.kordeus.com/index.php?title=Dev:Travel_assistance_service_requests_-_Process_flow&diff=2241&oldid=prev 2025-06-22T12:24:02Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 12:24, 22 June 2025</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l4">Line 4:</td> <td colspan="2" class="diff-lineno">Line 4:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># &#039;&#039;&#039;Request definition phase&#039;&#039;&#039; - Passengers (PAX) or their travel agents creates and edits the [[Travel assistance service request|travel assistance service requests]] through an instance of a [[PAX Portal]] instance or at an KORDEUS.SAM. Once the request is completed, it is stored in the patient digital, which triggers the OC digitals with its request.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># &#039;&#039;&#039;Request definition phase&#039;&#039;&#039; - Passengers (PAX) or their travel agents creates and edits the [[Travel assistance service request|travel assistance service requests]] through an instance of a [[PAX Portal]] instance or at an KORDEUS.SAM. Once the request is completed, it is stored in the patient digital, which triggers the OC digitals with its request.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># [[Dev:Travel Segment Service Item Claiming|Claim phase]] - This phase is happening entirely in the backgound without human interaction. It is implemented as part of the [[Dev:SARA-PAE Process Automation Engine|SARA-PAE Process Automation Engine]] . It claims responsibility for one or mulitple travel segment services of the [[Travel word definitions|itinerary]].</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># [[Dev:Travel Segment Service Item Claiming|Claim phase]] - This phase is happening entirely in the backgound without human interaction. It is implemented as part of the [[Dev:SARA-PAE Process Automation Engine|SARA-PAE Process Automation Engine]] . It claims responsibility for one or mulitple travel segment services of the [[Travel word definitions|itinerary]].</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div># '''Processing phase''' - From now on, the ''travel assistance operation centers (OC)'' are processing the request within their [[Special Assistance Request Management Suite (SARA)]] and</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div># '''Processing phase''' - From now on, the ''travel assistance operation centers (OC)'' are processing the request within their [[<ins style="font-weight: bold; text-decoration: none;">Kordeus.SARA|</ins>Special Assistance Request Management Suite (SARA)]] and</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#* may request further information from the PAX regarding the segments and services they have claimed responsibility for</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#* may request further information from the PAX regarding the segments and services they have claimed responsibility for</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#* fetch information from internal systems to see if services can be delivered at all</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#* fetch information from internal systems to see if services can be delivered at all</div></td></tr> </table>

Stefanseiler https://wiki.kordeus.com/index.php?title=Dev:Travel_assistance_service_requests_-_Process_flow&diff=2240&oldid=prev 2025-06-22T12:23:41Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 12:23, 22 June 2025</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l13">Line 13:</td> <td colspan="2" class="diff-lineno">Line 13:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== Related articles ==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== Related articles ==</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* [[Kordeus.<del style="font-weight: bold; text-decoration: none;">PAX</del>]]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* [[Kordeus.<ins style="font-weight: bold; text-decoration: none;">SARA</ins>]]</div></td></tr> </table>

Stefanseiler https://wiki.kordeus.com/index.php?title=Dev:Travel_assistance_service_requests_-_Process_flow&diff=2239&oldid=prev 2025-06-22T12:23:21Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 12:23, 22 June 2025</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l10">Line 10:</td> <td colspan="2" class="diff-lineno">Line 10:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#* may request a decision by special staff (e.g. doctors) , if the service &lt;u&gt;can be performed&lt;/u&gt; or &lt;u&gt;is rejected&lt;/u&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#* may request a decision by special staff (e.g. doctors) , if the service &lt;u&gt;can be performed&lt;/u&gt; or &lt;u&gt;is rejected&lt;/u&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># &#039;&#039;&#039;Collection phase&#039;&#039;&#039; - Once all information was collected and the service was considered performable, it may require money collection. In this phase the OC facilitates the money collection process. After this is performed the service is granted and the OC is monitoring and perfoming tasks to implement the service.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># &#039;&#039;&#039;Collection phase&#039;&#039;&#039; - Once all information was collected and the service was considered performable, it may require money collection. In this phase the OC facilitates the money collection process. After this is performed the service is granted and the OC is monitoring and perfoming tasks to implement the service.</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div># '''Service delivery phase''' - During this phase the OC monitors the service delivery and performs actions to make sure that everything works out. The service delivery partner digitals use the [[<del style="font-weight: bold; text-decoration: none;">PAX Service Delivery Partner Portal|PAX service delivery partner portal</del>]].  </div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div># '''Service delivery phase''' - During this phase the OC monitors the service delivery and performs actions to make sure that everything works out. The service delivery partner digitals use the [[<ins style="font-weight: bold; text-decoration: none;">SARA.DeliveryPartnerPortal</ins>]].  </div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== Related articles ==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== Related articles ==</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* [[Kordeus.PAX]]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* [[Kordeus.PAX]]</div></td></tr> </table>

Stefanseiler https://wiki.kordeus.com/index.php?title=Dev:Travel_assistance_service_requests_-_Process_flow&diff=2119&oldid=prev 2025-05-21T06:37:40Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 06:37, 21 May 2025</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l3">Line 3:</td> <td colspan="2" class="diff-lineno">Line 3:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># &#039;&#039;&#039;Request definition phase&#039;&#039;&#039; - Passengers (PAX) or their travel agents creates and edits the [[Travel assistance service request|travel assistance service requests]] through an instance of a [[PAX Portal]] instance or at an KORDEUS.SAM. Once the request is completed, it is stored in the patient digital, which triggers the OC digitals with its request.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># &#039;&#039;&#039;Request definition phase&#039;&#039;&#039; - Passengers (PAX) or their travel agents creates and edits the [[Travel assistance service request|travel assistance service requests]] through an instance of a [[PAX Portal]] instance or at an KORDEUS.SAM. Once the request is completed, it is stored in the patient digital, which triggers the OC digitals with its request.</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div># [[Dev:Travel Segment Service Item Claiming|Claim phase]] - This phase is happening entirely in the backgound without human interaction. It is implemented as part of the [[Dev:<del style="font-weight: bold; text-decoration: none;">Travel Assistance Service Request Operation </del>Automation Engine <del style="font-weight: bold; text-decoration: none;">(</del>SARA <del style="font-weight: bold; text-decoration: none;">Engine)|Travel Assistance Service Request Operation </del>Automation Engine <del style="font-weight: bold; text-decoration: none;">(SARA Engine)</del>]] . It claims responsibility for one or mulitple travel segment services of the [[Travel word definitions|itinerary]].</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div># [[Dev:Travel Segment Service Item Claiming|Claim phase]] - This phase is happening entirely in the backgound without human interaction. It is implemented as part of the [[Dev:<ins style="font-weight: bold; text-decoration: none;">SARA-PAE Process </ins>Automation Engine<ins style="font-weight: bold; text-decoration: none;">|</ins>SARA<ins style="font-weight: bold; text-decoration: none;">-PAE Process </ins>Automation Engine]] . It claims responsibility for one or mulitple travel segment services of the [[Travel word definitions|itinerary]].</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># &#039;&#039;&#039;Processing phase&#039;&#039;&#039; - From now on, the &#039;&#039;travel assistance operation centers (OC)&#039;&#039; are processing the request within their [[Special Assistance Request Management Suite (SARA)]] and</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># &#039;&#039;&#039;Processing phase&#039;&#039;&#039; - From now on, the &#039;&#039;travel assistance operation centers (OC)&#039;&#039; are processing the request within their [[Special Assistance Request Management Suite (SARA)]] and</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#* may request further information from the PAX regarding the segments and services they have claimed responsibility for</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#* may request further information from the PAX regarding the segments and services they have claimed responsibility for</div></td></tr> </table>

Stefanseiler https://wiki.kordeus.com/index.php?title=Dev:Travel_assistance_service_requests_-_Process_flow&diff=1921&oldid=prev 2025-04-14T08:00:45Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 08:00, 14 April 2025</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l3">Line 3:</td> <td colspan="2" class="diff-lineno">Line 3:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># &#039;&#039;&#039;Request definition phase&#039;&#039;&#039; - Passengers (PAX) or their travel agents creates and edits the [[Travel assistance service request|travel assistance service requests]] through an instance of a [[PAX Portal]] instance or at an KORDEUS.SAM. Once the request is completed, it is stored in the patient digital, which triggers the OC digitals with its request.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># &#039;&#039;&#039;Request definition phase&#039;&#039;&#039; - Passengers (PAX) or their travel agents creates and edits the [[Travel assistance service request|travel assistance service requests]] through an instance of a [[PAX Portal]] instance or at an KORDEUS.SAM. Once the request is completed, it is stored in the patient digital, which triggers the OC digitals with its request.</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div># [[Dev:Travel Segment Service Item Claiming|Claim phase]] - This phase is happening entirely in the backgound without human interaction. It is implemented as part of the [[Dev:Travel Assistance Service Request Operation Automation Engine (<del style="font-weight: bold; text-decoration: none;">TASR-OAE</del>)|Travel Assistance Service Request Operation Automation Engine (<del style="font-weight: bold; text-decoration: none;">TASR-OAE</del>)]] . It claims responsibility for one or mulitple travel segment services of the [[Travel word definitions|itinerary]].</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div># [[Dev:Travel Segment Service Item Claiming|Claim phase]] - This phase is happening entirely in the backgound without human interaction. It is implemented as part of the [[Dev:Travel Assistance Service Request Operation Automation Engine (<ins style="font-weight: bold; text-decoration: none;">SARA Engine</ins>)|Travel Assistance Service Request Operation Automation Engine (<ins style="font-weight: bold; text-decoration: none;">SARA Engine</ins>)]] . It claims responsibility for one or mulitple travel segment services of the [[Travel word definitions|itinerary]].</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># &#039;&#039;&#039;Processing phase&#039;&#039;&#039; - From now on, the &#039;&#039;travel assistance operation centers (OC)&#039;&#039; are processing the request within their [[Special Assistance Request Management Suite (SARA)]] and</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># &#039;&#039;&#039;Processing phase&#039;&#039;&#039; - From now on, the &#039;&#039;travel assistance operation centers (OC)&#039;&#039; are processing the request within their [[Special Assistance Request Management Suite (SARA)]] and</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#* may request further information from the PAX regarding the segments and services they have claimed responsibility for</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#* may request further information from the PAX regarding the segments and services they have claimed responsibility for</div></td></tr> </table>

Stefanseiler https://wiki.kordeus.com/index.php?title=Dev:Travel_assistance_service_requests_-_Process_flow&diff=1868&oldid=prev 2025-03-09T16:12:17Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 16:12, 9 March 2025</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l4">Line 4:</td> <td colspan="2" class="diff-lineno">Line 4:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># &#039;&#039;&#039;Request definition phase&#039;&#039;&#039; - Passengers (PAX) or their travel agents creates and edits the [[Travel assistance service request|travel assistance service requests]] through an instance of a [[PAX Portal]] instance or at an KORDEUS.SAM. Once the request is completed, it is stored in the patient digital, which triggers the OC digitals with its request.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># &#039;&#039;&#039;Request definition phase&#039;&#039;&#039; - Passengers (PAX) or their travel agents creates and edits the [[Travel assistance service request|travel assistance service requests]] through an instance of a [[PAX Portal]] instance or at an KORDEUS.SAM. Once the request is completed, it is stored in the patient digital, which triggers the OC digitals with its request.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># [[Dev:Travel Segment Service Item Claiming|Claim phase]] - This phase is happening entirely in the backgound without human interaction. It is implemented as part of the [[Dev:Travel Assistance Service Request Operation Automation Engine (TASR-OAE)|Travel Assistance Service Request Operation Automation Engine (TASR-OAE)]] . It claims responsibility for one or mulitple travel segment services of the [[Travel word definitions|itinerary]].</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># [[Dev:Travel Segment Service Item Claiming|Claim phase]] - This phase is happening entirely in the backgound without human interaction. It is implemented as part of the [[Dev:Travel Assistance Service Request Operation Automation Engine (TASR-OAE)|Travel Assistance Service Request Operation Automation Engine (TASR-OAE)]] . It claims responsibility for one or mulitple travel segment services of the [[Travel word definitions|itinerary]].</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div># '''Processing phase''' - From now on, the ''travel assistance operation centers (OC)'' are processing the request within their [[<del style="font-weight: bold; text-decoration: none;">Travel </del>Assistance <del style="font-weight: bold; text-decoration: none;">Service </del>Management Suite]] and</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div># '''Processing phase''' - From now on, the ''travel assistance operation centers (OC)'' are processing the request within their [[<ins style="font-weight: bold; text-decoration: none;">Special </ins>Assistance <ins style="font-weight: bold; text-decoration: none;">Request </ins>Management Suite <ins style="font-weight: bold; text-decoration: none;">(SARA)</ins>]] and</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#* may request further information from the PAX regarding the segments and services they have claimed responsibility for</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#* may request further information from the PAX regarding the segments and services they have claimed responsibility for</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#* fetch information from internal systems to see if services can be delivered at all</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#* fetch information from internal systems to see if services can be delivered at all</div></td></tr> </table>

Stefanseiler