View source for LHG:Input Session 5 - Stefan's Notes

=== MEDICAL XCESS BAGGAGE ===
Value for Bag: Free of Charge

SSR OTHS - for Extra Baggage

SSR XBAG - Pieces and Total weight

PAX --> Per Luggag a Tag text field

SEAL-System is used to request extra baggage:

--> Piece Concept

Read ONERES --> for SSR XBAG confirmation (KK / HK) state

           --> Wiedervorlage wichtig für SEAL has to be done (e.g. 4 days TTD [time to before departure])

=== SERVICE DOGS (SVAN) ===
Epileptice seize dog, blind 

--> Documentation Qualification of Dog             

   --> USA: Weight, Age, Breed, Task of Dog, Qualification of Dog (optional)  --> Will always be certified

            MANDATORY DOCUMENTS (Template over Portal)

       - PAX: "Service Relief Form" (Department of Travel)

               - PAX: US-Departmern "Service Animal Air Transportation form" (Department of Travel)

               - INTO: CDC: Doc import reciept needs to be uploaded (Center of Desease Control)

                       PROVIDE LINK IN PORTAL

   --> EU: Where did you train, how long was training, Certificate of Training --> Will be checked

   --> UK: Requires also a special document LONDON requires a special document as well

MANDATORY DOCUMENTS are to be uploaded and are subject to validation. THATs the main task here.

MANDAOTRY DOCUMENTS or Optional documents are to be manipulated by SARA-PAE Rules.

Reminder for minimum transport time, in case of inbound and checkin as AVIA. (4h)

Require Mandatory Document (Documents-Template-Editor!)

--> May be overridden by SARA users (AVIA = Animal in Hold, PETC = Pet in Cabin)

Sometimes information needs to be shown in ports like 

=== Sitting Aids (Seat shells) ===
Value: Kids can sit better (disabled, ... )

1. Booking

2. Request for Sitting aid

3. LH sends template for  Blitzgutachten (TÜV) payed by Lufthansa

4. Reminder is set for PAX

5. PAX / Physicial fills it in

6. PAX returns form

7. LH fills in stuff and sends to TÜV

8. Reminder for TÜV

9. Check by TÜV. Returns information

10. Do/Adapt seat reservation

11. Cabin Crew email before flight for Ebriefing (48h in FRA, 7 days in MUC) for each journey-part (trip)

Seat reservation for disabled

1. Request seat free of charge

   (+Text)

2. LH MOC OK - Rejection for reaosns to be provided

=== Information services ===
1. Info on the portal

2. I Still have a questiong, enters it (or email)

3. Stndard replies by MOC

=== Cluster Headache (PWD) ===
1. Request

2. Additional information (Info-Email). Eventually ask for no other deseases. In this case: add reminder

3. If OK, add SSR-POXY. HK1-ed by MOC

4. Fit-To-Fly. 

=== STRETCHER ===
This happened as feedback during presentation of Delivery Partner Portal, where it was made clear that non commercial PNRs are added to the initial booking in ONERES by india and does not have to become added in SARA as it does not have relevance to statistics of MOC

Still, once india has finished, MOC has to receive a checking task - with this checklist:

* NCP

* SK-Elements

* Seat reservations

Done 

> Drop reminder task on MOC side

> Create check task on MOC side

== Related articles ==

* [[LHG:Unplanned Discovery Sessions]]